Starbucks — Restaurant in Frisco

Where to begin?! I'll start with the positive and that is the gentleman in the mornings with the high energy, he is the nicest and most attentive person there. Unfortunately, my daughter and I went to this location on an afternoon where I ordered 2 pink drinks but they tasted very watered down. I've ordered this drink before from this location and other locations but for some reason it was off that day so I went back to the drive thru to tell them that our drinks tasted more like water than their pink drink. The barista who took my order apologized and told me to pull to the window so they could redo my drinks and when I got to the window to swap out our beverages, she had me taste the replacements before I took off in case they still did not taste right. I appreciated her doing this and unfortunately they still tasted watered down and when I told her she told me she would remake them. I never once demanded, raised my voice or displayed any type of attitude or aggression towards her but I guess her manager got annoyed with me because she pulled up to the window with an attitude stating they could not redo my drink which I understand but I never asked for them to remake it for a 3rd time, the barista was the one who said she would remake it. The rude manager then said I could either receive a refund or my money placed on a giftcard but that they were not going to remake it. I then annoyed her even more I guess by asking if I could just order something else instead and since it was really hot that day my daughter and I wanted something cold to drink. I gave her my order and I wanted to know if there was going to be a price difference so I could give her my card but as I was trying to ask her my question, she stopped me mid sentence and sarcastically told me that she was going to give me a Venti instead of a Grande, which I appreciate but I feel as if she thought I was being greedy or something. If she had let me finish my sentence she would have found out I was trying to pay the difference. I don't think I'll be visiting this location anymore due to this fiery red...

We came in with a slight mistake on our end mobile ordering at another location rather than this one, human error.

When this had happened before…..other Starbucks we told make the order no questions asked with ease.

Boy what a mistake we did coming here!

Alyssa on the other hand, tried to give us a lecture how they dont allow this within their policy (in management so we’re fully aware adults of what policies are lol),

she claimed she would do this one favor* for us, but continued to berate saying we needed to not only call the other Starbucks to stop them from making the order, but also call the 1-800 # to request a refund and demanded we pay for the drinks before they could make them.

Again, no other Starbucks ever has demanded payment instead just make the drinks and go beyond to help us retrieve our $$ back.

This was not the case with this Alyssa. I don’t understand. Her condescending demeanor did not help the situation, and what favor did she really do exactly? Customer service means you’re there to help out the customer. Been there for 10+ years lol The point of the manner, her customer service was no where clocked in. I read reviews this place is rude, is a penny pitching location. Not surprised. They even make you drive around the drive thru a couple times if you pulled up “too early” for them to make a mobile pick up order. LOL This location is a joke. They need an attitude adjustment/workshop and maybe they won’t bleed their nasty attitudes towards paying customers....

Omg they argued with me and act as if it’s my responsibility to keep up with management responsibilities and also their own. A drink was $9 and I left after picking it up amongst other drinks and food . I called immediately afterwards probably 8 min as I’m on the highway now and was told they will keep name number and I can come back anytime within a week or so to get it remade so Tyler on the phone says they don’t have my name and I need a receipt for it WTH I then am told something I never even said like seriously and finally told her maybe if they owned up to their standards per policy then customers would as well and it’s not the customer it’s the management and baristas that aren’t following directions and they don’t want to do right for the customer because they need to explain to their manager what happened and how . Do your job and stand by your STANDARDS AND TOU WONT HAVE CUSTOMERS COMING BACK AND MAYBE INSTEAD OF WRITING DOWN ON PAPER ON YOUR REGISTER, TEXT IT TONYOUR MANAGERS LINE SO ITS NIT LOST AND TOU CAN MAYBE NIT HAVE TO QUESTION CUSTOMERS AS IF THEY UNDER A LIE DETECTOR . TAKE ACCOUNTABILITY FOR TOUR ACTIONS BARISTAS AND STOP TRYING TO CHALLENGE THE CUSTOMERS STANDARDS BECAUSE CUSTOMERS ARE ALWAYS RIGHT WVEN IF THEY ARENT AND THATS WHAT A HIGH STANDARDS ARE FOR TOUR SELF INTEGRITY AND COMPANY YOU GET...