Tropical Smoothie Cafe — Restaurant in Frisco

Today we decided to have lunch pulled up to drive thru after church and placed our order. As usual the person that took our order was friendly charges me. Gives me the drinks, but our food was being prepared, we waited patiently. This young girl Asian decent I’m assuming cause she looks oriental. Comes to the window hands me the foos very quickly, rude, and rough says here’s your order and walks away. I tried ignored it and drive away. Then one my kid decides she want a smoothie turned back around to get in line to place my order. I also decided that I’m going to try the Cesar salad. Whe are waiting in line and there’s about two or three cars ahead of us and we noticed that the line is taking longer Move but I figured you know maybe they got slammed or something not a big deal when we get to the Window as usual the girl that’s on the register is very nice and charges us gives me the smoothie and again this Oriental young girl comes in hand me the drink very quickly very rude and very rough, not friendly whatsoever and walk away very fast. I couldn’t help to notice that they gave me a wrap so I waited on the door until somebody passed by and told them if I could get it switched out for the bowl. She’s very nice and tells me that they’re gonna remake the order and I said OK no problem thank you and for a third time here comes this oriental girl. And is havingcomplete meltdown clearly, I can see and is now heavily rude heavily handing me over the food super fast and at that point, I told her hey you need to slow down and before I couldn’t say anything else, she closes the window and before you know it, she is gone very completely rude The nice girl that charged me is there and I told her what just happened. She tries to apologize for her, but I told her that it’s not the customers fault if she’s having a meltdown I told her you need to have a war with her if she’s having a bad day then maybe she should quit her job. We are coming from church going to a place where it’s always been friendly, professional and healthy delicious food. So this message is for one of the managers and possibly the owner. If you don’t wanna lose good customers, I hope and suggest you address this with this young lady otherwise you’re about to lose a lot of good customers. We have been loyal customers since 2018 and we still desire to come back But if you don’t address this or fire this young lady, she’s going to lose you a lot of customers I hope to hear back from somebody or I will climb up the ladder to address this to either corporate or a...

I had a very disappointing experience at your drive-thru today.

When I pulled up to place my order, I took about 30 seconds to decide. The staff member immediately became impatient and said something along the lines of “Come back when you’ve made up your ready.” I replied right away that I wanted to order the Island Green smoothie.

After I placed my order, there was no confirmation, no instruction to pull forward, and no mention of the total. I was left waiting without knowing what to do, so I drove up to the next window myself.

At the window, the staff member named Hanna ask me what I want and I told her I ordered island green and told me how much took my cash, and when I said “thank you,” she gave no response—not even eye contact or a basic acknowledgment.

This entire interaction felt dismissive and unprofessional. I hope this feedback helps improve future...

Are Tropical Smoothie Cafe employees paid a full wage (unlike servers at actual restaurants)? If yes, then why are we handed a credit card terminal after we spend $20 on two smoothies asking if we want to tip your drive through employees 15% while they stare at us with people waiting in line behind us? Personally, it makes me feel uncomfortable and less likely to come back. I am made to feel like a cheapskate if I say no when I already feel like I have overspent on the smoothies. Are you underpaying your employees at Tropical Smoothie Cafe and expect your customers to pick up the slack? Starbucks does not do this, why does Tropical Smoothie Cafe? The smoothies were good, however. Just a bad (and rude/awkward) policy you need to change. And pay your employees what they are worth if you are...