Whataburger — Restaurant in Frisco

Alright, buckle up, because I'm about to unleash a tirade worthy of a thousand soggy fries. I walked into Whataburger today, a desolate wasteland of empty tables and echoing silence. Picture this: seven, yes, SEVEN, employees, a veritable army of burger flippers, standing around like statues in a wax museum. Not a single customer in sight. You'd think, with that level of manpower and zero distractions, they'd be operating with the precision of a Swiss watch. Wrong. So, so wrong. I placed a simple order. A burger, some fries, and a drink. Basic stuff. The kind of order a toddler could handle. Yet, somehow, in this empty, employee-saturated void, they managed to miss half of it. Not a small, insignificant detail, mind you. Half. The. Entire. Order. Gone. Vanished. Like it was raptured by the ghost of a forgotten ketchup packet. I stood there, flabbergasted, holding a lone burger like a trophy of incompetence. Seven people. Seven. And they couldn't even manage to get a simple order right when they had absolutely nothing else to do. Were they having a philosophical debate about the existential nature of condiments? Were they practicing synchronized napkin folding? I have no idea. But whatever they were doing, it clearly wasn't paying attention to my order. The fries? MIA. The drink? A phantom limb of my meal. It was like they were playing a twisted game of "Let's See How Much We Can Mess Up Without Actually Trying." If you're looking for a restaurant where your order is treated with the same level of care as a discarded napkin, then by all means, visit this Whataburger. But if you value your time, your money, and your sanity, steer clear. This place is a black hole of culinary ineptitude, a monument to the art of doing absolutely nothing with maximum inefficiency. I'd rather eat a cold, sad sandwich from a gas station. At least they'd get the whole order right. Management: don't contact me.

AND NOW THAT I'VE CALMED DOWN ENOUGH TO TRY AND EAT WHAT I GOT, IT'S THE WORST WHATABURGER I'VE EVER HAD!

Every one of you should be ashamed. No wonder it was dead at 9pm. Never never again. You just sealed the deal on every whataburger for me. They all have gone bad....

I'm writing this review in the hopes of gaining some clarity about a recent experience I had at a Whataburger outlet. Essentially, my concern is twofold: are we dealing with a case of false advertising or is there a substantial educational gap amongst the local management?

Here's what happened. Tonight, I had a craving for a strawberry malt. When I ordered it, the gentleman at the window seemed genuinely confused. He turned to his supervisor for clarification, which I found completely acceptable. After all, if one isn't familiar with a product they're selling, asking for information is the right step to take.

What surprised me, however, was the response from his manager, who was seemingly unaware that the conversation was audible through the open window. Her explanation to her subordinate was that a malt was just a shake, which, to anyone with a basic understanding of these desserts, is not the case. A malt, of course, should include malting powder to differentiate it from a regular shake.

This left me questioning the authenticity of the product I was buying. I know that Whataburger advertises both shakes and malts. Yet, if a manager believes they are the same thing, does that mean customers are unknowingly ordering one product while receiving another?

So, my question to Whataburger is this: are you selling shakes, malts, or both? If it's both, then there is clearly a gap in training that needs to be addressed. Your staff should understand the fundamental differences between these two products, including the requirement for malting powder in a malt.

While I have no problem enjoying both a shake and a malt, the real issue here is one of honesty and transparency. As a customer, I trust that what I'm ordering is what I'm receiving. If that's not the case, it's something I believe should be addressed and rectified as soon as possible.

In the end, I write this review not to complain, but out of genuine concern. As a loyal Whataburger customer, I believe these potential oversights should be rectified to maintain the trust and quality associated...

After completing our order with the nice boy at the kiosk we were told to pull into the right lane behind two other vehicles. I believe there was only one vehicle at the drive thru window at that point. If memory serves correctly, it was roughly 1:45 when this occurred. We watched 5-6 vehicles file through the actual drive thru lane while we sat and sat and sat behind these two vehicles for approximately 15 minutes. I had an appointment at 2pm and no way to contact the person to let them know I was running late and in fact LITERALLY trapped in the drive thru lane, which by the way... fire hazard! Finally there was a clearing in the drive thru lane with at least another 5 vehicles behind us. So my husband switched over to the window. The guy kind of ignored us at first and actually walked away from the window. Upon his return I must have been staring hard enough to get his attention. My husband told him that we had been waiting too long and were now late for an appt and just needed our food. Thankfully he was able to retrieve it quickly. But that made me wonder why they hadn't been able to bring it out to us sooner as it was. I might mention that while we sat at the window, I peered in only to see associates moving at the speed of molasse with all of these poor people waiting in the drive thru for our orders. This entire incident made me question if I even want to return to this location again despite it being less than a mile from my home. My family hadn't had access to Whataburger in 8 years since we moved away from this part of the country. Now that we're back, the customer service at the establishes here in our new area have been really off putting and sad. Whataburger used to have the best customer service and was very proud to hold that title. I don't even like Chic-fil-A but would gladly go across the street and give them business over supporting this establishment because I know I will be treated as a...