KFC — Restaurant in Front Royal

I don't know what has happened to this place. Corporate KFC you need to fix this. I've gotten every order wrong and missing items the last year. Also many people order online to only find out when you drive to town they don't have the items you ordered. The drive through is a painful, long and miserable experience. They close the store at different times each day and you never know when that will be. On several occasions I've ordered ahead they accept my order online. I sit in the drive through as the lobby is closed early. Then after a half hour they tell me we don't have what you ordered because the wings are frozen and you'll need to wait 30 minutes to get them cooked. Thats the point of ordering ahead of time so it can be prepared. Even though it was already paid for and you ordered ahead to not wait. You have to wait another half hour to get some new chicken to compensate. This place used to be really good and you have some really nice people who work there for sure. You need someone to manage this place and get it back operating at a somewhat normal pace. So many customers in town have decided to not go here anymore. It's not one or two times, but every single time many customers go here they have a miserable and disappointing experience. My family is completely done until you manage this place back on it's feet. Thanks for your time and...

I don't usually put bad reviews, and I'll update the rating once improvement happens, but I feel like I need to say some things. The past couple times have been okayish with hits and misses every once in awhile until tonight when my family went to pick up in drive thru. I understand that night shift work can be a battle sometimes, I've worked night shift food service as well as a closer, but this was beyond unacceptable this time around. I'm not sure how you forget chicken, and the meal that did have chicken was dry and clearly not fresh at all. The sodas that were given tasted like watery bleach, my brother had to ask for his lemonade twice to get his drink that was already ordered and was also on the receipt, and to put it quite frankly, this makes a stain on what KFC even stands for, which is quality. I'm not sure I or my family will be returning for awhile. It's one thing to do recreational things at home, but if you're doing it on the clock and cannot function, it creates a lot of distrust and also hinders your crew and your ability to get through the rest of your day in this job field efficiently. Especially if you seem like you don't want to deal with customers at all. I love KFC and I gave it the benefit of the doubt at first, but I can't...

The general manager's name is Keith and he is an excellent customer service representative for this company. His staff are friendly and professional. I noticed some of the other comments included that they run out of chicken a lot but that's to be a given sometimes and Food Service when you get busy! I was a manager for Hooters for several years and sometimes the demand exceeds the supply. When this happens, they don't have it. They remain professional and do the very best they can to make sure that every customer is taken care of. My opinion is that that is the main difference between them and many other food establishments. I appreciate the hard work of Keith and his staff. A lot of his staff are teenagers who are still in high school and they should be commended for their hard work and not negatively criticized when they simply run out of chicken for a few moments while fresh chicken is cooking. Overall. I think they do an absolute job and I'm happy to eat at that particular location...