Baymont by Wyndham Front Royal Near Shenandoah National Park — Hotel in Front Royal

AVOID AT ALL COSTS! SLEEP IN YOUR CAR BEFORE YOU STAY HERE!

If I could genuinely give this hotel 0 stars, or even negative stars, I would. I never even stayed here, but this hotel is the most unprofessionally run hotel I have ever experienced.

I worked in hospitality, so I am generally sympathetic, but I truly hate this hotel and everyone associated with it.

I had booked a night at this hotel back in spring for August 2024. Due to a family situation (my father had a stroke) I had to cancel the trip. I cancelled every aspect of the trip, including this hotel. I called to cancel as the Wyndham app was having issues. I was advised the reservation was cancelled, however in my error did not confirm an email confirming the cancellation. In hindsight this was my bad, but due to my family situation, my head was spinning. My entire life was in chaos, so of course a hotel reservation cancellation email was not particularly high on my priority list, especially since the lady at the hotel (Reah) said the reservation was cancelled.

So to my surprise, near the end of August, I see a charge for the room from this Baymont. This is where the fun begins. First of all the regular agent who answered confirmed they saw the reservation was cancelled. But since she can't do anything regarding billing, she told me I had to call when Reah is in, which is between 9:00 a.m. and 2:00 p.m. (awfully convenient, right when most people are working). It took me several days to reach Reah, who advised without an email they won't do anything. I ask to speak to a manager regarding the situation, I am advised the manager will reach out.

This request to speak with the manager happened almost 3 weeks ago! To this day I have not received a call back from the manager. This is down right pathetic and disrespectful. Look at the other Google reviews (which I sadly didn't do until this issue came up), many others have had billing issues, so this is not an isolated issue. I cancelled my reservation and was still charged. Billing issues and being overcharged seems to be a recurring theme with this hotel.

I called last week advising I needed to speak to the manager within 24 hours. I gave them 72 hours, of course no call back from the manager. This is incompetence and shows the lack of leadership this hotel has. It also shows that they cannot be trusted and do not keep their word. That is important to me.

On my final call with the hotel, I advised them that I will be disputing the fraudulent charge with my credit card and will be reporting the hotel to the Better Business Bureau (BBB) in Virginia and will be contacting the local Chamber of Commerce.

I can only imagine how the actual hotel is and what the response would be to an emergency at the hotel. This staff flat out doesn't care and will not respond to your concerns or your calls.

This unauthorized charge has caused my financial distress during a year that has already been distressing for me. Not like this hotel would care.

It is also worthy to note that I contacted Wyndham corporate, who also has not responded. I opened a case with Wyndham corporate and was told I would receive an update within 1 week. It has been 3 weeks and no response.

This experience and this hotel not only ensures I will never stay there while in Front Royal, but honestly has spoiled my opinion of the entire Wyndham brand. I will not stay at any Wyndham hotels going forward in the future.

Save yourself the hassle and horror of this hotel. I don't care if other hotels in the area are $300 more, it's worth it. Avoid this hotel like your life depends on it. This hotel is a miserable pathetic...

AVOID AT ALL COSTS!||||We booked a 2 night weekend stay for nearly $400. When we got there, the only employee at the front desk was asleep. It took nearly 10 minutes of talking, yelling, knocking on the desk to get help (She said she has kids and wasn't sleeping well. I felt so bad and had no intention of originally mentioning it in this review.. but now I feel I have no choice). I was about to leave when she finally woke up. She directed us to our room, but she gave us the wrong directions. Luckily the room numbers are pretty easy to see and we were able to find our room the darkened opposite side of the building.||||There were so many red flags at this location. I felt unsafe before we even got to our room. The hallways and stairs leading to our room on the second floor were barely lit, reeked of smoke, and the car nearest the hall said "F* YOU TRAVIS" on the fogged windows and car. I have a breathing disorder, and it was really hard to drag our luggage up.||||When we finally got to our room, I hit the light switch. No lights. We turned on the TV, the next light source. It turned on, but didn't work. The lights to the bathroom? Also didn't work. While I was investigating the lights, my husband found that the lock on the door was unsecure and it looked like the door had been broken into before.||||The worst part, beyond the fact that the lights didn't work and I already felt unsafe? The neighbors next to us sounded like they were filming an adult film. We stayed in our room for only about 20 minutes total, if even. They continued up. Shouting, screaming, and all of it could be heard through the painted cinderblock walls.||||We dragged our belongings back to the car and went to the front desk. She was asleep again. This time she woke up faster. We explained how upset we were and she tried to get us to go with her to CONFRONT THE OTHER GUESTS at 1am. NO. No way. After talking it through, she agreed we deserved a refund and would receive it within 7 days. She even said she had already put the refund through BEFORE WE LEFT.||||A month later, no refund. 2 months? Nothing. After 3 months, we finally have an answer.||||NO. REFUND.||||I will NEVER stay at a Wyndham hotel ever again. I have never been so mad at a company before. They promised a refund, dragged their feet for months, and now are refusing to give it. Unethical practices, an unsafe location, with no amenities and they can't even make sure the lights work.. And yet the owner has been interviewed about a 2 million dollar renovation they did.||||Do yourself a favor. Look at all major reviews for this place to see how awful it truly is and avoid it if you value your money, yourself, your health, and...

My recent stay at the Baymont Inn in Front Royal was deeply concerning and left me feeling unsafe and unsupported by the hotel staff. The experience was marred by multiple incidents that were handled with negligence and a shocking disregard for guest well-being. The first unsettling event occurred when a strange man aggressively banged on my door, claiming to be looking for someone. Understandably alarmed, I immediately contacted the front desk for assistance. To my disbelief, the response I received was appalling. The staff member on duty stated they "could not help me for their own safety" and proceeded to hang up the phone. This complete abdication of their responsibility to ensure guest security was frankly shocking and left me feeling vulnerable in my own room. Later that evening, the situation escalated further. I was disturbed by loud screaming, yelling, and the sound of objects being thrown coming from the adjacent room. Given the earlier incident and the intensity of the disturbance, I became genuinely concerned for the safety of the individuals involved, and potentially my own. After two more unsuccessful attempts to contact the front desk for assistance, I felt compelled to call 911. The following morning, I attempted to address these serious issues with the front desk staff during daylight hours. I recounted the events of the previous night, including the initial encounter at my door, the lack of support from the night staff, and the concerning disturbance in the next room. The response I received was dismissive and offered no real reassurance. I was simply told that the night person "could have called someone" and that the situation would be "handled." I was not offered an apology, a change of room, or even the courtesy of speaking with a manager to discuss these significant safety lapses. My experience at the Baymont Inn Front Royal leads me to believe that guest safety is not a priority for their staff. The complete lack of assistance when I reported a stranger at my door and the subsequent dismissal of a potentially dangerous situation in a neighboring room are unacceptable. The fact that the front desk hung up on a guest seeking help is frankly appalling. I would strongly advise anyone considering a stay at this Baymont Inn to be aware of these serious shortcomings in their security protocols and their apparent indifference to guest safety concerns. My stay left me feeling vulnerable and deeply disappointed by the lack of professionalism and care exhibited by the hotel staff. I would not recommend this hotel to anyone who values their safety and expects a basic level of support from their...