THE STEAK ALLEY — Restaurant in Fullerton

This place is NOTHING like the photos. Their google review picture with hot plate is totally SCAM!

We ordered and waited for over half an hour just for two steaks. Meanwhile, people who came after us were already eating. The server never explained anything until we noticed it ourselves and went to ask — only then did he admit our food had been mistakenly given to another table.

While waiting, we also noticed that none of the steaks served to other tables came on a hot plate either. That’s when the server finally told that they didn’t have any hot plates at all that day — something they NEVER mentioned when we ordered.

Instead of waiting again for a downgraded plastic takeaway box version, we decided to cancel and leave. The server gave no apology, no explanation for the mistake, and still made us pay for a drink we barely touched.

This is not just bad service — it’s totally misleading. If you value your time, money, and patience, RUN away from this...

3 bad experiences in a row…

First time was a month ago, the wait between order and delivery was almost an hour…

Second time was last week, went on Sunday store was closed even though Google map shows only close on Monday ??

Third time was today, we went on Saturday just so we don’t run into same situation, but guess what, after we arrived at 4pm, a worker came out and said they ran out of meat and is restocking now so they won’t reopen until 5:30pm, we left speechless….

First time the meat taste was so so, therefore we tried to give them a second chance plus we wanted to support local but it looks like we will not be going back...

The Steak here is very juicy and tasty, super delicious. Half&Half source is very recommended because you can taste two flavor at the same time.

Chicken salad is Yummy, the crispy skin wrapping the Juicy chicken meat makes it amazingly perfect taste.

The Milk Tea and Pure tea here is really good, unlike other tea shop has no flavor. Drink here has really decent flavor, as well as the price is very reasonable, 4~4.30 is really affordable.

I will definitely come back and recommanded ppl try the Taiwanese Steak. You will...