Firehouse Subs Gaffney — Restaurant in Gaffney

So I don't typically report issues, but I've had multiple problems with the Gaffney location. There isn't even a point of this location having rapid pickup as an option during lunchtime. The orders are either not finished or they get piled up behind their counter and no one puts them out to be picked up. I always use online ordering because I'm typically in a hurry on my lunch break, and I always order early. I ordered my food today at 11:40am with a pickup time at 12:00pm. I got there at 12:05 and it wasn't out on the rack. There were 5 or 6 orders on the back counter. I had to stand in a line of 8 other people just so I could ask for my sub off of the back counter. The girl gives me bag and the bottom is soaked through with pickle juice. I get back to work with my sandwich and the extra ingredients I wanted added weren't even on the sub, and I didn't have time to go back and stand in line again for it to be fixed. I understand lunchtime is busy, but with me ordering on the app way ahead of time, it shouldn't be this difficult to get my order. If I could add a photo, I would. Because it clearly states on my receipt what I wanted on the sub and the time...

My FOOD was DELICIOUS•••:but that has nothing to do with my service i received...so let's talk about it:...there was no greeting upon entering the store, online order took forever to get...i waited and waited, watched people come in after me to get there food before me. had to ask the cashier (mind you...who was on her phone the entire time) to see if my order was being made....she was in her on world, on the phone right at the register..crazy right?! there is never any management at all there...I MEAN NEVER!!!..you never see the person in charge....hire a bunch of kids that don't take service seriously especially when you are fooling with someone's food...made me wait to be the last one served probably out of spite but it is okay...management needs to get there store in check, no wonder it's hardly anybody that comes here...it's not worth it. what's good food when your experience was not even close to being a positive...

Friendly service in a clean restaurant. However, I noticed that there weren't many people here on a weekday at lunch time. It used to always be packed at this time.

I ordered the Turkey Bacon Ranch medium sub and it was disappointing. For over $10, there really needs to be more meat. Just a few shavings of turkey meat, one very meager strip of bacon, and a lot of cheese, lettuce and bread. Specifically it came covered in a runny cheese sauce. Perhaps to hide the very small amount of meat? Either way, the runny cheese sauce detracted from the sandwich rather than adding to it.

This is not how it used to be at all. It would seem that this explains why there aren't as many people here at Firehouse subs in Gaffney as...