Moe's Southwest Grill — Restaurant in Gainesville

I explicitly remember when this Moe’s location originally opened (I used to work for New Horizons Computer Learning). I have recently returned to working in Gainesville at the University and this is the closest location to my office. Gainesville has many offerings for a “burrito”. Why would one choose this location over Chipotle, Burrito Bros, Tijuana Flats, Etc? Simple answer: employees like Meagan. Today’s visit was solely based on the fact that it is National Burrito Day—on social media Moe’s was posting about National Burrito Day and $5 Burritos. I convinced a co-worker to go with me for lunch. Upon entering Moe’s it is customary for a loud “welcome to Moe’s”, but not today. Meagan greeted us with “HAPPY BURRITO DAY!” enthusiastically. I enjoy visiting establishments that have people who are enthusiastic and embrace “fun”. Meagan’s personality is a difference maker. When I placed my order, she maintained an upbeat demeanor. She was enjoying the banter and made ordering a burrito fun. During my order, she made a suggestive sell option letting me know that the bowls qualified for the $5 event. When preparing my Burrito she followed Moe’s protocols and measurements but did so with some flair and a smile. Meagan had a similar interaction with my co-worker and every guest after me. This is who she is. Moe’s needs more employees that embrace that level of customer service. It wasn’t cheesy. It wasn’t “mailed in”. Meagan’s attention to service and interacting with guests should be acknowledged...

Great tasting, lots of food, very colorful, quick service, and helpful staff who listens to your wants. This was my 2nd time in Moe's, but the first time I visited this location. Food was fresh and smelled great. I got their Chicken Wrong Doug which has a tortilla then a hard taco broken in a few pieces then covered by rice, beans, chicken, cheese and your choice of added toppings. Then they take another hard taco and break it into a few pieces and place them on top of everything. After you are done building your Stack, they fold the tortilla over everything and place it on the griddle and cook both sides. I also got 2 small containers of sour cream and a bag of chips. You have your choice of salsa mixes and if you get a drink, you have some Teas to choose from or Coco Cola Freestyle fountain drinks. We tried a drink called Moe-Rita, which is a mix of lemon lime and orange with something extra mixed in. It tasted great so we got it. Melissa did a great job in helping us and assisting me since I did not know how the whole process works. Thank you for your kindness and patience. Everything was delicious. We took the food to go, here are a few pictures I took when I got back to the office. Looking forward to seeing you...

My wife and I keep trying, mostly because of nostalgia, and we know the food can be good if made right. But the service is a nightmare and it seems like no one working there cares. This time we had a tough time ordering off of the Moes app. Half of the address was cut off to where the driver could not see the house number. We called the store and we were told the order was likely stolen. Fortunately that was not the case but the food was cold by the time it was delivered. My wife's bowl was missing four ingredients and had a very small portion of everything she did get, dry rice, burnt chicken. My burrito was missing corn pico but was quite tasty after I microwaved it. The queso was delicious of course but the chips were a travesty. No seasoning, stuck together, burnt in some spots yet soggy in others. An absolute master class of how to not make chips. We called to see about a remake for my wife's bowl but we were told we could not be refunded anymore. We were not sure what that meant. We had never been refunded before but have had to have remakes. The orders have been wrong several times and will continue to be that way until Moes hires...