Wendy's — Restaurant in Gainesville

My adult son stepped into this location and asked for a glass of water and was told by the cashier Scott) that"water was for paying customers" my son explained to the cashier that he was taking several antibiotics and was more sensitive to the sun and really needed to cool off. My son was treated by the emergency department recently and had his foot bandaged. The cashier went so far as to not only tell my son to take the water and leave but actually physically ESCORTED him to the door and refused to hand the glass of water to my son until he stepped out of the restaurant! When I met my son moments later to join him at Wendy's for dinner, he explained how he was excorted out of the building by thi an employee. I felt as if something was missing from the story so I questioned the manager on duty about the interaction and asked why my son was ESCORTED from the building with no cause. The manager says the employee received a "stearn taking to". I feel more should be done to increase Scott"a sensitivity and inclusion of people of other races and socioeconomic levels. I requested an apology from the cashier to my son for the embarrassment he caused. Dispute being given three separate opportuies to apologize, he blatantly refused. Instead, he started to explain how he was right even though the manager and every other employee in dirty was strongly encouraging him to apologize. He refused. This employee should not be working with the public. When I asked him point blank if was going to apologize he began telling us that when he was son's she, he was in the military. What?? What does that have to do with anything? If anything, it shows that he was judging my son based on his physical appearance.

He has no compassion. We are experiencing record high temps and this cashier went outside his job description to take it upon himself to decide my son was not worthy of a glass of water and to wait for the rest of his party to arrive as countless others do everyday. This cashier discriminated against my son after passing judgement upon him and finding him unworthy! Wow. Also, the restaurant was absolutely filthy! I should have taken more pics but I was trying to be nice. There were French fries and garbage on the floor in the prep area. I did snap a pic of the soda machine! The whole location was a complete mess and was similar...

I am very disappointed that I am writing this review. We walked in and both my friend and I said it smells funny in here. We should have left, but we didn't, we gave it a shot. We both ordered burgers. She got a soda. I also ordered a chocolate frosty and some fries. My friend went to get her drink and the drink machine looked like it had not been wiped down in months. It was so sticky with splattered drinks. She paid for a soda and tried a few but the carbonation to syrup mixture was off so bad she ended up just getting water. We originally planned to eat in, but between the smell and the fact there was not a single clean table in the restaurant, we ordered our food to go. Every table top needed to be wiped down. While we stood and waited on our food, we couldn't help but notice the garbage and food stuffs dropped on the floor behind the counter. As for the food, it was not good. When they handed me my frosty I asked if they were sure it was a chocolate one because there was no color to it. The flavor matched the color, none. My friend ate less than 1/2 her burger because she said it tasted funny and then tossed it out her car window. Where it was quickly scarfed up by the raccoons who were running out of the weeds nearby eating anything they could find to eat. I ate my burger but then ended up with extreme intestinal discomfort (read between the lines here) a while later. I cannot say with 100% certainty that the burger caused my problem but it will be a while until I am ready to eat a Wendy's burger again, that's all I'm saying. This Wendy's location has not been open long enough for it to look as bad as it did on the inside that day. I don't know, maybe they had a super busy lunch rush and a lot of people called in sick. As I said, I'm very disappointed to be writing this review because I was so excited to finally have a Wendy's on that...

If i could put negative stars i would. March 21st in the evening around 10:50, I went to order a 2 for $6 and keychain frostys. After getting to the first window the attendant was nice but getting used to the kiosk because he asked for my credit card twice. Then i got to the second window and was told by the rude lady manager that i had not paid yet. I tried to explain what I did at the previous window but she interrupted me three times and told old me she needed my card again and to “look at my screen, you did not pay!”. So she grabbed the card reader and stuck it out the window at me and i placed my card in the reader. She immediately said, “ Sir! Do not place your card in until i tell you. She then closed the window and i waited a couple more minutes. Then she opened the window and placed it outside the window, i waited for her to prompt me as she previously rudely explained to me. So i waited and asked if she wanted me to place the card in and she waived it at me annoyed. After pulling away i realized that she charged me twice for the 2 for $6 and so i ended up paying over $12 for a lemonade and a chicken sandwich.

I have never had such rude and terrible service at any fast food restaurant. I was excited for this new one to open near me but after this experience I will not be recommending this location to anyone. I work in healthcare and I’ve whiteness some bad service but this is horrible. I hope they fix this and their incompetent rude employees.

I very much hope corporate views this review to fix these issues. I could hear the employees fighting and yelling at one another and the displeased customers in front...