Dutch Bros Coffee — Restaurant in Gallatin

I've heard a lot about Dutch Bros, so I was excited to try it. I anticipated a fairly "standard," chain experience, but standardization can be good sometimes. Unfortunately, I wasn't that impressed by the time I was finished. That said, it's likely just not "my cup of tea."

I always try regular coffee at a new shop to get a feel for the base they are working with. When I got there, the employee taking my order told me that they did not serve coffee. I asked for clarification, and they said, "Um...no, I don't think we serve just coffee." Not serving brewed coffee is odd in the US, but -- ok. I ordered an Americano instead.

Overall Positives: The drive thru was fast... really fast! It felt like the efficiency of a Chick-fil-A applied to a coffee chain. The employees were kind and professional. The menu options were fairly extensive.

A Critique: The Americano was the right temperature, and the medium size was on the "larger" end of the spectrum. All good signs. However, the espresso was obviously getting stale, which soured the drink and blunted the taste.

A Petty Comment: What is up with the lid on the cup (see my picture )? I'm sure it's for straws, and I could see it working well for cold drinks. However, it made drinking hot coffee a bit more challenging. And...it was definitely giving "baby bottle" vibes while I drank it. 😂

Overall Review: All in all, I'm obviously not the target audience for this chain. The rest of their menu looked fun and extensive. For people looking for a sugar rush, I imagine the experience would be quite different from mine. That said,...

Absolutely my favorite place ever!! I’ve been told that I have a Dutch bros problem. I personally don’t think that’s possible. I do a lot of times make special trips daily & there have been days I’ve went twice so maybe. My husband & I discovered Dutch bros early this year and only he got a drink (thank goodness I tried his or else I’d really be missing out!) Ever since we discovered them we can’t stop & that includes my oldest daughter! We’ve went to several different locations one of which an hour or so away from me as we were leaving for our vacation it was a LONG WEEK without Dutch bros. After driving 13 hours we had to stop by Dutch bros that night before coming home. 😂 Everyone is always so nice and friendly & most of the employees at the Hendersonville & both Gallatin, TN locations know who I am. The only way I’d ever stop coming is if I ran out of money. Still a little shocked the Starbucks exists after Dutch Bros though. If you haven’t tried Dutch Bros RUN to your...

Drove up to “drive through” there was no place to place an order. Saw a person taking orders outside ahead so we drove forward. The person disappeared, we waited behind the car at the window. We placed our order at the window, the people were nice and attentive. (Noted that while we were waiting at the window the person came back outside to take the next car’s order). For flavors of coffee mine (the Double Torture) tasted bitter and watered down. My wife’s cold brew (Campout Cold Brew) had no coffee flavor and was overwhelmed with syrupy sweetness, she drank less than a quarter of it and quit. Not going to return, this one...