Starbucks — Restaurant in Galt

I’ve gone to this location almost everyday for a year or so typically in the morning to get my daily coffee, and I’ve had really great experiences until about a month ago. I don’t know if they’ve hired a new morning crew or these are the new high school graduates but every time I’ve gone for the past month I’ve had some very icky experiences. No hate to the later crews, I love yall! Yall are still great, but something needs to be done with this new morning crew. Don’t get me wrong, I’ve written the nasty attitudes off the first few times it happened, everyone has bad days, but when it becomes everytime I visit this location in the morning I have a bad experience with poor attitude employees, I’m not writing it off anymore. I always mobile order ahead and I always pull through the drive thru and give them my name for the order so it’s ready when I get up to the window. One morning I won’t forget I told the male on the speaker I had a mobile order and gave him my name to which he didn’t respond after that. I then sat there at the speaker waiting for a response like “ok pull forward” (which is what is always said every single time I’ve been to Starbucks without fail). Instead I hear him talking bad about me and quite literally mocking me, probably not knowing his mic isn’t muted and I can fully hear every word he is spewing out of his mouth. Aside from that specific experience, the morning crew has been very poor attitude, condescending, and dismissive. Just all around very poor customer service from the new morning people, these people clearly can’t handle this line of work. I’ll stick back to going to the Elk Grove location by my house where the employees are very friendly and don’t drain you of your...

With it being located in the middle of an active construction zone with the adjoining gas station, it is difficult to get in and out of because the construction workers take up all the parking spaces. So, it is hazardous getting your car into and out of the drive through. Also with the parking situation out of control and no support from the local management, you can forget about parking your car and going in to sit down for a cup and a snack. But then maybe they want it that way? No customers sitting down, no need to clean tables… It is just sad, it has been this way at this location since it opened and all you get as a customer when you mention it is a shoulder shrug and a “Sorry, it is what it is” from the staff but never an attempt to make their store actually safe for customers to come and go. It is apparently perceived that the brand name is enough for the customers to take the risk to their vehicle and safety for a cup of coffee. I vote no today and until it is resolved. At least my coffee pot at home won’t run into my car.

Might be better, someday... But I will not...

Jan/30/2025 at 3:30pm . I've been a loyal Starbucks customer for years, but today I had a bad experience. My friend and I, both Asian, sat down for a quick chat. A Starbucks employee quickly came over, speaking in a rude tone, telling us we had to order before sitting.

What upset me was that other people were sitting without drinks, but no one said anything to them. Why were we the only ones told to order? It felt unfair, like we were being treated differently because of our race.

If Starbucks has a rule that people must order before sitting, it should be the same for everyone. But today, it felt like we were singled out, which was uncomfortable and disappointing.

I hope Starbucks takes this seriously because no one should feel unwelcome just because of who they are. A coffee shop should be a place where everyone feels comfortable, not judged.

Tôi đã là khách hàng trung thành của Starbucks trong nhiều năm, nhưng hôm nay tôi có một trải nghiệm không tốt. Bạn tôi và tôi, cả hai đều là người châu Á, chỉ ngồi xuống nói chuyện một chút. Một nhân viên Starbucks nhanh chóng đến, nói với giọng khó chịu rằng chúng tôi phải gọi món trước khi ngồi.

Điều khiến tôi khó chịu là có nhiều người khác cũng ngồi mà không có đồ uống, nhưng không ai nói gì với họ. Tại sao chỉ có chúng tôi bị yêu cầu gọi món? Tôi cảm thấy bị đối xử không công bằng, như thể chúng tôi bị phân biệt vì chủng tộc của mình.

Nếu Starbucks có quy định phải gọi món trước khi ngồi, thì quy định đó nên áp dụng cho tất cả mọi người. Nhưng hôm nay, tôi cảm thấy như mình bị nhắm đến, điều đó thực sự khó chịu và đáng thất vọng.

Tôi hy vọng Starbucks sẽ xem xét nghiêm túc vấn đề này vì không ai nên cảm thấy không được chào đón chỉ vì họ là ai. Một quán cà phê nên là nơi mà mọi người đều cảm thấy thoải mái, không phải bị đánh giá.

He sido cliente fiel de Starbucks por muchos años, pero hoy tuve una mala experiencia. Mi amigo y yo, ambos asiáticos, nos sentamos para hablar un momento. De repente, una empleada de Starbucks vino de manera grosera y nos dijo que teníamos que pedir algo antes de sentarnos.

Lo que me molestó fue que había otras personas sentadas sin bebidas, pero a ellas no les dijeron nada. ¿Por qué solo a nosotros nos pidieron ordenar? Se sintió injusto, como si nos estuvieran tratando diferente por nuestra raza.

Si Starbucks tiene una regla de pedir antes de sentarse, debería aplicarse a todos por igual. Pero hoy, sentí que nos estaban señalando a propósito, y eso fue incómodo y decepcionante.

Espero que Starbucks tome esto en serio, porque nadie debería sentirse excluido solo por quién es. Una cafetería debe ser un lugar donde todos se sientan cómodos, no juzgados.

我一直是星巴克的忠实顾客，但今天的经历让我感到很失望。 我和我的朋友，都是亚洲人，坐下来聊了一会儿。 然后，一名星巴克员工立刻走过来，语气很不友好地告诉我们，必须先点单才能坐下。

让我不舒服的是，周围还有很多人没有买饮料，但他们却没有被要求离开。 为什么只有我们被要求点单？ 这让我感觉被区别对待，好像是因为我们的种族。

如果星巴克有这样的规定，那就应该对所有人都一样，而不是只针对某些顾客。 但今天的经历让我觉得自己被针对了，这种感觉很糟糕。

我希望星巴克能认真对待这个问题。 顾客不应该因为自己的身份而感到被排斥。...