Dickey's Barbecue Pit — Restaurant in Garden City

I really don’t like writing bad reviews and usually only take the time to write reviews about great service. Unfortunately, this was the most horrific experience I’ve ever encountered. I called the store to order for pickup and the employee who answered suggested that I download the app and order online, so I took his advice and did so. After taking 15 minutes to create an online account and download the app, finally I was able to place my order. I received a call from an employee at the Glenwood location and he said they had run out of the chicken I ordered and they could replace it with beef. I do not eat red meat so I kindly asked for a refund since I ordered an entire pound. The employee argued with me for 30 minutes on the phone, telling me that I did not order from their app and that I needed to request a refund from a third party. I requested to speak with a manager and he said they would call me back.

I finally got a call from someone who said they were both the manager/owner (Eli) who was beyond rude, completely unprofessional and denied that I ordered through the Dickey’s app. I literally had tears in my eyes by the end of the call. My partner and I decided that we would get in the car and take a drive over to validate my online purchase by providing evidence in my app. Still, no resolution, no apologies and no refund. I am so appalled by this experience, I’m not sure I’ll ever eat at a...

It takes a lot for me to leave a horrible review, but this one takes the cake for me! I ordered online dinner for my husband, kids and myself on 4/7/24. Drove all the way there, and headed home with our bag of food…got home, opened the bag and it was only half our order (sides only). So we drove back to get the rest and when my husband went in to get the food was met with such hostility from the two young boys working (one just sitting in the dining area at a table doing NOTHING) & one behind the counter who said “You should have answered your phone when we called that you forgot it”.

First, WE didn’t forget our order…these kids behind the counter didn’t do their job correctly. Second, how dare these little kids blame the customer for their lack of work ethic?

Once again, we went home, opened the bags and guess what? One of our sides were completely missing and NONE of the ribs were in our order. So I called this time to ask why and what’s going on, I was told they substituted the ribs because they were out (normally I would be okay with this, but they should have said something) & then I was called a liar because “I’m pretty sure all your aides are in there”…well, all but one were kiddo. And then I was hung up on.

This was the worst service I have had in over a decade from ANYWHERE!!! If I could give it zero...

The website glitched and our order was received without a name or contact. We had to go in twice to convince them it was our order and show them the debit from our account. Then, our order was incomplete. The young lady behind the counter argued with me about what should be included in our order. It took another employee to point it out to her. She begrudgingly packed up the rest of the food muttering under her breath. I asked if what she was scooping was loaded potato casserole because it didn't look like anything we've ever gotten from other Dickey's locations and was assured it was. She was snotty, argumentative and rude. I figured the food would surely make up for the poor service but it wasn't up to Dickey's standards. The loaded potato casserole was runny and gray. The chopped brisket was burned and dry. Sadly, we ordered the XL Pack and got 2 lbs of it. The sliced brisket was better but still overcooked. The kids said the Mac and cheese and rolls were good. I'm not giving up on Dickey's but I will think twice before ordering from the Glenwood location again. I hate leaving a review like this if this was just a bad day for the store. Since it was our first visit, I have no basis for comparison. Unfortunately, both the food and the service were poor representations...