Paris Baguette — Restaurant in Garden Grove

I've been visiting this location for a couple years now. I'm mainly there for a quick grab-n-go coffee and sometimes pastries.

Parking: This spot is located in a plaza with a large parking lot. Plenty of parking spots; usually easy to find.

Ambiance/Environment: They have a medium sized space with booth and table seating. It's a warm setting. It can be studious, but I'd say it's more so a social environment. The tables and seating can use an hourly cleaning. The tables are sticky majority of the time, and the seats have crumbs on them. The pastries and cakes are beautifully displayed along the left side of the wall. It does get empty mid-day and towards the end of day. Not sure how often they restock the pastries, but it could use some work during the day.

Service: It truly depends on who's working. Some workers are nice and efficient while other workers can improve on their professionalism. A few examples: a worker at the register did not say one word, took my order, and that was it. When you order a drink, they usually bring the drink to you. The same worker placed my drink on the table and again, did not say anything. I was looking the other direction and did not realize my drink was on the table. Another worker left mid transaction while I was ordering to assist another customer that rudely cut the line. There's also an inconsistency with how their drinks are made. Again, depending on who's working, your drink can either taste good or bad. There can be a language barrier at times, but majority of them understand and speak English.

Drinks, pastries, & cakes:

Drinks - 99% of my visits are for my coffee fix before work. I enjoy trying their seasonal drinks. I love lattes, and every season I always try the newest latte. Again, depends on who's working, the drink can either taste good or bad. From my experience, majority of the time my drinks come out exactly how I prefer it. Not overly sweet, flavored, and strong with caffeine. Other times, it can be too milky, lack of flavors, or not strong.

Pastries - I love their pastries. Presentation is always on point, and it tastes even better than it looks. The Ham & Cheese, Smoked Sausage Bread, and Curry Croquette are my favorite savory pastries, especially when they're warmed up. Their sweet pastries are fresh and tastes delicious. My go-to is the Strawberry Croissant.

Cakes - The cakes are limited, so I recommend purchasing one asap. The designs are very cute. The variety of flavors are appealing. Their Red Velvet Cake is my family's go-to on occasions. Their Cappuccino Cake is the most decorative and definitely tastes exactly as described. From the cakes we've tried so far, they aren't too dry or overly sweet.

Pricing: Highly recommend joining their rewards app for points and monthly coupons. I only visit when they send out coupons. I really enjoy their pastries, cakes, and drinks. My main star off is for the...

Let me start off that the rating is based off of how disappointed I am in the owners/management. GETTING A REFUND FROM THEM IS NEARLY IMPOSSIBLE.

The cakes are DELICIOUS, do not get me wrong, but it is nearly impossible to get a refund from this place from an online order. I ordered two cakes for pick-up and because it was close to midnight, I did not realize that it was ordered for Sunday versus Saturday (this was late Friday night). When I showed up, they were great and tried to find my order, but couldn't (we all know why). So I asked them to cancel the order for Sunday and just give me an order for today. They did, but only had one of the two cakes, so I asked them to cancel my order and I would just pay for the one cake.

The person behind the register told me he would handle my refund and that I should expect it in 3-5 days. I asked if I was getting a call to confirm this, he said no, that he'll handle that. I was already in a rush, so I needed to leave. That was on 10/19/2024.

After that, I called to speak to a manager and they kept telling me that they weren't in or that I just missed them or that I need to call after 7pm or tomorrow. I was tired of it and even left details on the refund I was expecting. They would say it was being handled, but I never received a call or refund.

Finally, this past week (probably Nov 1), I emailed them to let them know that I was still waiting on my refund. I finally heard back today on 11/05/2024 with a readjusted receipt (still haven't received the refund), BUT the most annoying part was that they still charged me tip for the TWO cakes versus the ONE cake I actually received. This is annoying as the tip amount turned out to be over 30%... Why would they not adjust the tip with the new total? At this point, I want to leave ZERO tip. This is inconvenient and annoying, and I understand that I was the initial problem, but why not refund me for a cake I never received and that hadn't been baked yet? I only know it wasn't baked because they said they didn't have it and their baker had left for the day (for a 2:30 pm pick-up). Yet, I was still charged for the cake that was never baked or picked up, AND...

"Recently, I had the pleasure of visiting Paris Baguette, and I must say, it was a delightful experience. One particular item that stood out to me was their Tiramisu Mascarpone Cheesecake. From the very first bite, I knew I was in for a treat.

The Tiramisu Mascarpone Cheesecake at Paris Baguette is a perfect fusion of flavors. The creamy mascarpone cheese blends harmoniously with the rich and velvety texture of the cheesecake. Each layer is meticulously crafted, with the ladyfingers soaked in coffee to impart that classic tiramisu taste. The balance of sweetness and the subtle bitterness of the coffee create a truly indulgent dessert.

What impressed me the most was the attention to detail in presentation. The cheesecake was beautifully decorated with a dusting of cocoa powder and delicate chocolate curls. It was evident that the pastry chefs at Paris Baguette take great pride in their creations.

The ambiance of the bakery added to the overall experience. With its charming and cozy atmosphere, it was the perfect place to enjoy a slice of this heavenly dessert. The staff was friendly and attentive, providing excellent service throughout my visit.

If you're a fan of cheesecake or tiramisu, I highly recommend trying the Tiramisu Mascarpone Cheesecake at Paris Baguette. It's a delightful indulgence that will leave you craving for more. Whether you're looking for a sweet treat to brighten your day or a special dessert for a celebration, this dessert...