Shik Do Rak Restaurant — Restaurant in Garden Grove

I fainted at this restaurant in 2018. Two of my friends and I came here to have dinner. I had been to Shik Do Rak many times before that night. We had ordered a pint of beer (the ones that come in the pitcher) and I only drank half of my cup of beer. Half way into our meal I started feeling really clammy and nauseas. I knew once my vision started to become blurry and faded in and out of darkness I had to get off my chair and either sit on the floor or try to make it outside. I had asked my friend to help me up and I was only able to walk a few steps before everything went black. When I came to, I was outside the front of the restaurant sitting on a gurney surrounded by my friends and a few firefighters and paramedics. (Yes my friends paid for the meal before leaving). All this had nothing to do with the restaurant, this is not the first time I faint like this in my life. My issue with this restaurant began once I heard my friend explain to me what happened from when I fainted to when I woke up and how the restaurant handled the situation. From what I was told, when I hit the ground after fainting my friend quickly knelt down trying to wake me up and he said he asked the servers for help and they would just ignore hime and walk past us. He then said one server did go to the back and call the manager (owner maybe not sure). When the manager came out towards us, he started yelling at us to "get her out of here! You have to go now! She's drunk get her out!" I was not drunk at all. He made that assumption. And as the person in charge of that restaurant during a situation like that, you ask your customers in distress if they require help or if they can call an ambulance for us. But no. After that my friend said the manager went back into the kitchen area and did not return. While my friend was still trying to wake me up, the couple sitting at the table that I fainted next to asked if we needed help and that they can call an ambulance for us. OTHER CUSTOMERS stepped in to help us instead of the restaurant staff. I was so upset when I learned all of this. I have yet to return to this location for that reason. Garden Grove has plenty of other awesome KBBQ spots with better food and service. I know it's been years since that happened but at that time I didn't feel like I wanted to share my story because I felt embarrassed. I understand now that it's nothing to be embarrassed about and decided it wasn't too late to share my experience. For all I know, the staff and management that was there at the time are probably no longer working there, who knows.. But in case they are: please take better care of your customers! And don't assume that they are drunk and/or call them...

The short version: about 1/3 of the way the grill exploded! Hot oil shot out and got all over my husband—luckily mostly clothes. Our waitress was apologetic at first, even bringing out burn spray as some got on his arm, but then...WE GOT ABANDONED!!! She never finished cleaning up the oily mess, and left us alone with a hot grill and no wait staff to check on us. We had to wave someone down each time we needed something, and our waitress NEVER came back!!! Coincidentally the owner also disappeared, and both came back into view when we were ready to leave. We had someone different come every time we needed something. Now I’m thinking this has happened before, as the grills are not what we’re used to seeing, it’s dipped in instead of out, and there’s a hole in the center, so all the hot oil from the meat leaks down right into the flame underneath. They must need to change the grill really often so what happened to us doesn’t happen more often. And we know it’s happened before as our granite looking table has a burn hole right next to the grill. Now neither my husband nor I were even that upset about the explosion, even though it was kind of scary and we had kids at the table, no one was really hurt. What we were upset about was the after math, that everyone basically disappeared on us, and left us alone with a hot grill which has already exploded before. They were just hoping we’d finish and leave, and didn’t want to own up to anything. That’s just downright wrong! So while the food was decent, we will never be back, and urge everyone else to NEVER GO THERE! That is not the right way to...

It seems like cars get towed from the private lot that's right outside the main parking lot because customers mistake that Shidorak owns both. Unfortunately, 3 groups of customers got their cars towed in one night (yes, I was in one of the groups).

Ultimately, drivers are responsible for making sure their cars are safe, and i understand this part. However, the warning sign on the private property is purposely written vaguely to trick people into thinking that it's okay to park there. Next, apparently the servers know that towing happens all the time as one of my friends heard them making a joke about it.

You piece these two things together, then you reach a conclusion that Shikdorak doesnt understand the concept of customer retention.

If their customers' cars get towed here quite often, then why the F would they not make an effort to prevent this unpleasant situation? Again, ultimately, it's the driver's fault but maybe there is a reason THIS happens all the time.

Here is a solution: MAKE A QUICK ANNNOUNCENT AND INFORM THE CUSTOMERS OF THE TOWING SITUATION. It literally takes no effort to do this. Customers will appreciate that you are looking out for them. Again, you dont have to, but if you did, little nice gestures like this is what actually separates good businesses from the bad ones..

When i heard that the servers were joking about their customers' cars getting towed, it left a really bad taste in my mouth and I'm never coming back by the way. Hopefully the owner reads this comment and thinks twice about why this place is the way it...