Starbucks — Restaurant in Garden Grove

As a loyal customer, I found today’s experience especially disappointing. I’m a regular customer at this store. I come there 5 to 6 times a week. I've been drinking Matcha from Starbucks for over 10 years. Since the matcha formula changed, I’ve noticed inconsistency: sometimes the staff use a full scoop, sometimes not; sometimes there's too much milk or too little, which affects to the taste. I understand that different baristas have different styles, and because of that, I typically order 5 or 6 scoops of matcha in a venti cup for my taste . Last week, Starbucks started charging an extra $1 per scoop of matcha. I’m willing to pay that, because I know exactly how I like/need my drink, it’s been my morning routine for many years. But today, I received a cup ( Matcha latte , Venti size, 5 scoop of matcha, 3 classic syrup , light ice) that was a LIGHT/PALE GREEN color, totally different from what I usually get. I immediately pointed this out, saying the color looked off, it didn’t seem like it had extra matcha that I already paid extra for. The staff explained it was because I had ordered less ice lead to more milk, and they said that affected the color. But then another employee who seemed more willing to actually address the issue by remade the drink, and this time it was noticeably more green like matcha color, like how I normally have it. I believe that she could clearly see the difference between the two cups. Yet even then, I was told again that it was due to the amount of ice ?!?! Please understand customers are often more observant than you realize. When someone has been drinking the same beverage every single day for years, they can immediately tell when something is off , even just by looking at it. We don’t need excuses about ice or milk. What we appreciate is honesty. A simple acknowledgment like, 'Sorry, we were really busy and didn’t get it quite right,' would have gone a long way. That kind of response builds trust , not explanations that dismiss the customer's experience. More than that, I had a $3 coupon from Starbucks in my account. The first staff tried to scan it 2 or 3 times but couldn’t get it to work. Instead of finding a solution, she just told me to try again tomorrow or use the app and ended up charging me full price. Is this really what customer service is supposed...

Love this place!

All the Barista here are super friendly. I usually order 4 shots of espresso and 4 pumps of white mocha in a Venti ice cup. (It's as strong as Vietnamese coffee and smell only better, the white mocha serves as condense milk so you can adjust the shot and the pump according to your tolerance) and they always make it just right.

The place looks small outside but actually pretty spacious inside to me. Or maybe because it's next to the freeway and have drive through so not many customer actually come in and sit down to enjoy their coffee?

I write some of my papers there and will come back for many...

There is no basic human decency to be found at this location. I am a daily customer of Starbucks, I spend on average $5-15 a day and when I stopped in a moment of desperation to use the bathroom on my commute home from work, some child with a ego problem refused to allow me to use the restroom. As someone who pays taxes and works full time and is not some homeless drug addict, to be refused the basic human need to use a toilet at a public establishment that I frequent daily, is honestly unbelievable. Do better Starbucks…have some standards for people you hire to represent...