Dunkin' — Restaurant in Garfield Heights

This is my neighborhood coffee shop, so I do frequent quite often. Here's what bothers me: unsatisfactory customer service and non existent doughnuts most of the time. I get it, young employees seemingly unbothered by the concept of providing excellent customer service is probably trending right now, but it is inexcusable. Mind you, I was a Barista at Starbucks and Caribou Coffee many moons ago so I know the importance of at the very LEAST greeting your customer!! I have to say Morning to the cashier first! "Go ahead" is my typical greeting! How do you run out of doughnuts by 10am?🤔🤔 Management, training your employees on proper customer service is essential to your survival. Trust me, I don't want to drive further and pay more for my coffee at Starbucks, but I will just for the high level of customer service I am...

This was by far the worst dunkin I have ever been to. I go to Dunkin daily but I’ll never give this one my business again. The line was long but I was understanding because of the times businesses are going through with understaffing. But the attitude was disgusting. I paid with cash and card and told her how I was paying. I get my receipt back and the whole order was paid in card and the girl tried to keep my cash as a tip. If I wanted to tip I would have made it clear it was a tip. You never assume someone is tipping you. I wouldn’t mind tipping if I had a pleasant experience, I’m usually a tipper. Then she proceeded to argue with me and even started complaining about me in front of my face to coworkers. I work in the food industry as a general manager and would never tolerate this behavior....

This is by far the worst dunkin I’ve ever been to. Every time I go there my drink is messed up. They always put way too much cream to the point where I can’t even taste the coffee. They always forget the flavor or sugar in the iced coffees. When I go there in the morning the drive thru line is so slow. I witnessed a car waiting for their order to be taken for over 5 minutes it was like no one was even taking orders at the drive thru. They also almost always refuse to take food orders. I asked for a bagel with cream cheese on my lunch break and they said they were not taking food orders. It was a bagel that didn’t have to be toasted with cream cheese so I don’t see the reason why they couldn’t fill this order for me. Avoid this location it is not...