Canal Coffee Company — Restaurant in Gastonia

So ever since human being changed into canal I've been going to that place non-stop everyday. They serve the best coffee all of the food that I've tasted was great so I just keep coming there that's like my new coffee spot. However today I ordered a 30 below chai coffee, it was large, I was told that the total was $6 and some change. I handed the lady at the window closest to the Bojangles a $5 bill and my card fast forward it like 2-3 hours I checked my bank account because I get notifications and see that I was charged the whole $6 to my card, so I called the store and see what happened like why my whole heart was charged for the $6 when I gave a $5 bill and my card, and I was told that because I didn't specify they thought that I was given $5 as a tip and so they charged the whole card. First of all, I have never went to a facility where they told me I have to specify whether I was giving a tip or I wanted half and half on card and cash. Secondly the lady told me I should have specified, no you are the facility you are supposed to specify if you're not sure you need to ask me if I want to do half and half do not assume I am giving you a tip if I gave you $5 in cash and then my card when my total was $6 and some change so for this experience I am going to give this store a 1 ⭐ you all need to train your employees to know the difference between asking if this is a tip when you're giving cash in a card and just assuming that it's a tip please don't ever have your employees assume that a customer is just giving them a tip they need to ask that's the professional thing to do not assume and take somebody's money and throw it in a tip jar and then charge their card the whole amount without asking. Thanks and have a blessed day!

Decided to come back to Canal and try again and I should of known better, due to my coffee being made wrong I wanted a refund girl at window said No and I contacted corporate who also said no!! This place is a whole joke! Canal needs to go away THAKK GOD FOR...

Wow. What a company. First let me start this off by saying I was disheartened to see that 4 corporate staff members have published false reviews in attempt to get this company back in shape. Kim f., Rebeca, and Austin all work for this company as I’ve confirmed with the revolving door of staff. I recommend those reviews get reported.

I’ve gone through here everyday for almost a year and I have seen 6 different managers. SIX. The barista turn over rate is outrageous. From what I’ve heard from some of my favorite baristas is this company loves to let people go at the slightest turn.

Canal coffee, invest in your employees. I promise you’ll see better results than posting fake reviews. I’ve met so many amazing people here that always get my drink perfect and next day they’re gone. So I’m back having to re-explain my order and receive it incorrect. This is a laughingstock. Wait times increasingly worse, food is cold, food safety is NOT followed, staff you’ll never connect with or be a regular because even employees aren’t regulars 😂

Until they realise the lapse in judgement they have made and choosing outrageous methods to make the company model work, I will take my...

UPDATE I contacted Kim F. after my incident and she not only made it right but gave us a gift card for the future. I appreciate her caring to rectify the situation. Accidents happen sometimes but taking accountability and showing fantastic customer service will keep us returning in the future. Mine and my husband’s coffee this morning was perfect.

I’ve been here many times and normally my coffee is good. Today I went and ordered a 16oz iced choc macadamia nut breve with vanilla cold foam. When I got home and tasted it, it didn’t taste right at all. Almost like it had a hint of vinegar. I wasn’t going to say anything because I didn’t have time to go back up there today but when I went to dump my drink out in the sink, a giant piece of a plastic wrapper was in the bottom of my cup! It is a Saturday but when I got there it wasn’t busy at all. How does this even happen? It’s for some reason not letting me share a...