Smoothie King — Restaurant in Gastonia

I have been going to the smoothie King location since it opened. About once a week I use the app to place an order for a protein shake. Last Friday I went on my app and placed my order. I placed my order around 7 AM because I have to be at work at 7:30. When I got to the smoothie King, the young man behind the counter did not speak to me or anyone else there. There were three other customers waiting. They all had walked in for their orders. It appeared that he had not even begun to make my order. By this point, it was around 7:20 AM. There was a young girl sitting next to me that was shaking, and I asked if she was OK. She was also waiting on her order And told me she had to be at work at 7:30. I told her I do also. The boy behind the counter was over washing things out at a sink. I politely asked him if he would mind to go ahead and pour our shakes because we both had to be on our way and be at work by 7:30. His reply was I’m only one person. I said I understand that, but if you could speed things along a little for us, I placed my order online and it should be ready by now. At that point, a second employee, a female came in. She looked down at the ticket that he had printed of my order she looked at me and said your order says it isn’t even supposed to be ready until 719 because she could tell that I was getting upset. I replied to her well it is now 733. The girl and I were both still waiting on our orders. When I finally got my protein shake and left they very sarcastically said have a good day and laughed. When I got to my car and looked back at them in the window, they were both laughing. I thought the service was horrible and inexcusable and the customer service was nowhere to be seen and The choice of how to handle a regular customer was very disappointing. I also had already included a tip on the app. I will be sure not to make that...

I feel really bad for the girl with the blonde hair who wears it in a bun on her head. She had 3 people come in at once and order and when she asked “Brandon” was the name on the receipt, for help he asked why?! from the back. Then as she began making the order for the people in front of me, he asked, “need anything else” sarcastically and she asked him to take my order if he could. He was very friendly while taking my order but he was so rude to his coworker and I felt the way he treated the poor girl working with him was highly unacceptable and may be due to the fact that she is a female. The girl however was very mature to handle him in the manner that she did, and she was great! She asked me to try my smoothie out before she poured it bc she literally took all of 2/3 people’s orders and made 3/3 people’s smoothies. I asked if she could make it thicker and she did! She deserves a raise for working with a young man who treats women in the manner that I experienced tonight. Hopefully someone will address...

Subject: Disappointing Experience – Rewards Not Applied & Poor Service

Dear Smoothie King,

I’m a long-time customer and was very disappointed with a recent visit. I spent $10.96 and tried to use my $3 reward, but it didn’t apply—even though I met the requirements. The staff made no effort to help or explain why it didn’t work.

I also asked for my smoothie to be made thick, but it came out very loose and watery. When I politely brought it up, the employee had a nasty attitude and seemed annoyed. The whole experience was frustrating and far from what I expect from a brand I’ve supported for years.

I’d appreciate a response, an explanation about the reward issue, and some form of compensation for the poor product...