Jersey Mike's Subs — Restaurant in Gastonia

The last review I wrote about Jersey Mike's Subs was in October of 2018. All the workers there were really nice, the service was fast, and the food was great. But THAT review is in the list of those reviews that are "not recommended" to be viewed here. So you'll have to click on the "not recommended" link to read the few reviews...good and bad...not openly put out for all of us to see.

The reason now for THIS review (Sorry it's so long):

My husband and I decided to go over to Jersey Mike's yesterday around 4:30 pm and get a couple of Giant subs since we hadn't been there for quite some time. Wow... the atmosphere there has definitely changed!

Only 4 people working:

A heavyset middle-aged guy at the meat/cheese slicer with a really bad attitude towards everyone...EVERYONE...there while we were there! The guy doesn't pick and choose his "victims" too. He's very "ecumenical" in that he obviously hates EVERYONE.

Slicer Guy was rude, abruptly cut people off in mid-sentence while they were giving their orders to him, walked away while they were still talking, and treated everyone, even the co-workers, as though they weren't worth being civil to!

Personally, I've never experienced such a consistently high level of rudeness in any place dependent upon repeat customer service! He must be at least part-owner because an EMPLOYEE would have been fired for blatantly jeopardizing the earnings of that business!

He also needs an in-service class on cleanliness because he apparently hadn't cleaned his slicer off in hours from what I observed: the meat/cheese buildup on that machine's blade as well as on the surrounding machine parts would never pass any city or state inspection!

(Yes, I understand "busy" but a slicer doesn't have to stay dirty. At the VERY least, it could still be cleaned off between orders with damp wrung-out cloth towels that get stored in a cleaning-solution-filled container when not in use.)

Apparently, he also has no concern about any customers who don't want cheese on their subs, or are allergic to it.

Whatever happened to using TWO slicers...one for meat and the other for cheese?!

Also, the small loose cheese and meat fragments that were "just cut" but didn't go into the subs (thankfully) were dry-wiped away with a few tosses of a short white towel...that, when NOT in use...was also tossed "here" and "there" around his work area AFTER using it to wipe his hands!

He repeatedly used this same dry contaminated cloth the entire time we were there. Sigh. I'm glad my husband and I have VERY strong immune systems!

A young guy putting all the subs together by himself and working his buns off. But the kid was getting the orders right and kept his station clean between orders! Good job! The Giant roast beef/turkey club he made for me was perfect! I felt bad for him, though, because he definitely looked uneasy at working next to that middle-aged Slicer Guy. Hey, I would too.

A guy in the back, making the hot subs. Only saw the top of his head. But the Giant Philly Cheese Steak he made for my husband (& wrapped up) came out great!

Another young guy at the register who reminded us that we could get chips, cookies, etc, with our meal. Good job in the "selling" department! :)

There were 5 customers ahead of my husband and me.

Unfortunately, the THIRD customer ahead of us ordered 4 SUBS! OH NO! And while that customer repeatedly tried to say what was wanted on each sub, Slicer Guy kept interrupting him!

My impression of Slicer Guy is that he doesn't want repeat business & large orders. The attitude he gave that one customer wasn't appropriate at all!

And that customer looked like if he wasn't bringing back subs for others, he'd have walked out!

Well, we got our subs and they were great. AND we're not sick today. :) However, it's going to be another long time before we ever go back there.

NOBODY should ever have to put up with or even LISTEN to such a rude attitude as Slicer Guy's. HE needs to be "working from home" and NOT...

I WOULD LIKE SOMEONE FROM MANAGEMENT AT THIS STORE TO PLEASE REACH OUT TO ME TO FURTHER DISCUSS THIS ISSUE

To preface this review, I have worked at a Jersey Mikes in my hometown for over two years.

I stopped by here on a trip. As soon as I walked in the door I was not greeted by anyone and I noticed the store was dirty. I walked up to the counter expecting to be greeted here but the man behind the counter (an older gentleman with glasses) didn’t greet me or even acknowledge my presence. He also was not in uniform, missing a hat, an apron, and having his shirt untucked. This gives off a gross impression for the store. After I stood there for a minute, he asked what I’d like to order in a gruff mumble and no greeting or “How are you today?”. I ordered a #9 with prov instead of swiss. He started slicing swiss onto the bread (understandable, everyone forgets sometimes), but when I reminded him he grabbed it and threw it into a trash can. Instead of apologizing, he gruffly and (in my opinion) rudely muttered “I wasn’t paying attention”. Well I think that is a huge problem as his JOB is to pay attention to the customers. Then I went to get my sub topped, when he passed the sub down the line the lady on the sprinkle board wiped it with her gloves and didn’t change them. Gross. However, she was at least polite unlike the slicer. No comment on the lady on register. I also used the restroom, which was very dirty and smelled gross. Overall, there are major issues here. I believe the slicer should be fired. I have seen other reviews mention him for the same complaints I have: being rude and short with customers. His body language and facial expressions also show me that he does not want to be there and does not want to even speak to me. And as for the rest of the staff, I think they need to be better trained at BANTERING with the customer, and on sanitary food preparation.

Again, I would like someone from management to reach out to me on this matter. I understand you cannot fire someone solely based on a customers review but I would like to know this is being taken seriously. I understand people have bad days but other people mentioned him as well, and having worked in the food industry at a Jersey Mikes for over two years I can say with certainty this store has problems, and the slicer...

Based on the comments I see about irritated employees and bad service I should have never gotten food from this location and this track from a recent experience my mother had in person and then I experienced over the phone. We placed the order and asked for the sandwich NOT to be cut. This is a preference bc I have observed the same cloth used to cut sandwiches also be used to wipe down other dirty surfaces and in my opinion this is unsanitary. Once the sandwiches was cut we asked for a new one to be made bc the person didn’t get it right. My mother was met with attitude by the person working there. I called back to express my concern over the customer service and the person first said they didn’t remember helping her but after I started complaining, instantly stated defending their actions and responded with short answers indicating they didn’t make it wrong. I’m my opinion, it wasn’t made how we asked ie, wrong. He was short and rude and disregarded my issues. I know finding good help after COVID is hard but this is a shame. This person also said he was the manager and the fish stinks from the head down. If zero was an option they would have it.

I have an update to the review. Also this attitude was giving when asked to make a new sandwich that we paid for. We paid for all sandwiches, even the one was cut after they didn’t follow directions. So imagine receiving this type of service when you actually paid...