Jimmy John's — Restaurant in Genoa Township

I spent $36 on 3 incredibly frustrating sandwiches. I ordered them all to be cut in half, they weren’t. I requested napkins with each, no napkins were put in the bag. I asked for mayo on the side, it wasn’t provided. I put names on each of the orders yet they weren’t written on the sandwiches. All 3 sandwiches were so sloppily put together, half of the contents were falling out of the bread. I ordered mustard on mine and so much was put on that it squirted out the end when I took a bite. It ended up getting all over my clothes, hands, and car. Since we weren’t given any napkins, cleaning up was impossible. I reeked of mustard the rest of the evening until I could go home and change, which was disgusting and mortifying. After this experience and reading the other disturbing reviews, I won’t...

My wife and I ordered two subs from Jimmy John’s for delivery. When the delivery arrived they had gotten our order incorrect by mixing up the ingredients on the subs. I called in to let them know about the mix up and to see if they could remake the order. When I spoke to the representative from Jimmy John’s, she seemed to distrust that the order was incorrect and she did not apologize. In addition, she asked that we send the incorrect subs back to them with the delivery driver. We then had to wait another 30 minutes for our food to arrive and the order was still not right. The service was poor and the policy to send the subs back is wasteful and ridiculous. We will not be ordering from this Jimmy John’s...

So I think it’s time I leave a review. I stopped coming to this Jimmy John’s for a long time because of a personal hygiene issue with one of the employees. It just wasn’t an appetizing thing for me so I just stopped. I decided to order again and come in today. I’m assuming the sandwich maker was the one that was sitting on the sandwich making board while he was on his phone. I wasn’t greeted and everyone just looks so miserable. The place really needs to be scrubbed real good and I do believe that personal hygiene should be highly recommended to anyone who works in a restaurant especially if you were delivering peoples food to them. I’m sorry, but I...