Verizon — Local services in Westerville

Recently purchased a new phone, the representative that helped me was very nice and patient with me through the process. Asked a few questions regarding my billing and was told a time that I should be expecting. Recieved my bill within the next week and on the bill said that the charges were billed in advance and the charges were less than I expected, happy but confused. Called to speak to a rep and spoke to Jennifer. I asked Jennifer if this was my monthly bill and if this was what I should be expecting each month, the amount and the due date and she wouldn't give me a straight answer. Asked a few more questions and Jennifer began to become noticably aggregated and testy in tone as I tried to get the situation sorted out and the few questions I had answered. What also should be known is that Jennifer didn't ask for my name or my account to even make an attempt at potentially answering my questions. Heard her conversing with a man in the background when she began to have a hard time answering another question I had. Asked if I could potentially speak to a manager to ask if I could get the questions resolved and instead of putting me on hold, she decided to hand to the phone to her manager as she called me "uppity" along with other names as her and the man laughed, all while I could hear them. Very unprofessional. Tried to keep the same tone with the manager and told him I had heard what they had said and he was unapologetic. Hopefully this isn't how they treat customers everyday, hopefully just an off day. Was reluctant to give me the name of the district manager when I asked for it and finally told me his name after I told him I wasn't convinced he would pass along me name and contact information in order for him to contact me about my experience. The man I talked to was Sean Hall and he was apparently the manager, not someone I would want running my store. The district manager's name is Frank Gilcrest, hopefully someone I can get in contact with and talk to about my service today. If you ever have a question or concern, I would advise not calling the store on North State Street, even with minor...

My daughter visited this store recently and Sean (the store manager) assisted her. He asked her for her username and password to access our account and since I'm the account owner, they called me to ask for that information. I told them both that my username and password should not be required for them to view our account. At a reputable VZW store, they hand you your device and ask YOU to put in your account info to access "my verizon." In the past, when she's done this, they will just ask for the last four digits of my SS # which is fine. How unprofessional of a store manager to ask for someone's username and password to access "my verizon!" That's why it's call "MY VERIZON" I told my daughter to stop going to these Verizon "Premium Retailer" for this very reason. Sean needs to go back to training class 101 for what NOT to ask customers and more importantly how to treat them. This certainly was a teachable moment for my daughter and that is never, ever give someone your password to anything. It's none of their...

Went into the store around the beginning of the 2022 for new phones and to upgrade my plan. What started off as a decent experience has turned into 2 months of hassle with Verizon to work out a couple of complications created by the people in this store. There was a lack of transparency about the charges with getting the new phones and poor attention to detail about this order. They were not very helpful about fixing the issues after they got their money (their hands were "tied" and could only do things a certain way, which pretty much didn't do anything).

I don't know why my experience was different from what others are saying - the store wasn't that busy the couple times I was there about the order. The store manager, Jazmin, seems the best of the lot there but she didn't really get involved with the order.

My advice is to stay as far away from this store as possible - there are other options around for...