Final update: The young lady that I spoke with was very polite and also agreed that the food looked inedible. After a little back and forth about the portions of one plate being less and then my explaining to her that those were items that were put on a plate and thrown away she apologized for the inconvenience. After sometime figuring out how to issue the refund was finally able to submit a request through the credit card terminal. The financial institution said the credit should be issued in 3 to 7 days. My final thoughts are perhaps this was an off day for the cook. I have looked at other reviews and unfortunately it appears as though there are multiple off days. Perhaps I should change my bottom line from "avoid" to consume with caution. However as for our household we shall avoid moving forward.
UPDATE: After calling back and speaking to another person I was told that if I returned the uneaten food I could receive a refund.
First DO NOT USE ONLINE ORDERING!!! The store is NOT utilizing Storefront by Door Dash although it's available online. Placed order for Father's birthday at 5:50, it showed "confirmed" by the restaurant with a pick-up time 6:30. Arrived at restaurant at 6:27 and was told they are not accepting DoorDash orders and therefore my order was not ready. I was told that DoorDash would have to refund my payment. Given the fact that this meal was for a special occasion I placed the order in person for the same items. I was quoted 7-10 minutes, however it was actually closer to 20. As I awaited the order I reached out to Doordash. They were also confused as to why the restaurant was not accepting orders as their side showed the terminal for order placing online with multiple orders for delivery in the que. I was told that my order would be canceled however I would have to wait 7 to 10 days for the refund. I wish I could say this is where the negative part of this review ends unfortunately such is not the case. After finally receiving my order around 7:00 I took it to the car without checking it. This is where I made a huge mistake! Extremely salty, oily, over cooked, hard, dry and flavorless food is what I found upon arriving home. Utterly depressing to say the least. My family made due by adding food items from home to substitute inedible items, such as wings so hard my daughter complained of tooth pain after trying to bite one to the oil so thick on the "orange chicken" my father had to have an antacid. I tried my best to consume the Lo Mien, especially since it's my favorite, however the noodles were extremely dry and also had a strange flavor. Even my significant other, that we joke has a steel stomach and will eat anything, said that the flavors made him feel ill. The only thing salvageable was the broccoli, that was quite plentiful, especially since the meat was minuscule. Of the complete order totaling nearly $50 less than 1/3 of it was consumed. I called and spoke with a person at the restaurant only to be told that no refunds or replacements are issued once you leave the store. Absolutely...
Read moreI use to eat here a long time ago but lately this place has very bad service. I tried to call in an order and was put on hold for 15 min. I thought it might have been busy because it was a Friday night. When I pulled into the parking lot a heard someone get on the phone and then hang up. I also notice it was not that busy and only about 5 customers were in the restaurant. When I came in 2 young ladies at the counter were talking and laughing. I told one of them that I was the customer on the phone that held on for 15 min. They looked at me smiled and said we were busy they were very rude. While I was setting there waiting for my meal they took 2 phone orders. I will not be...
Read moreOrdered from Uber eats. Ok the food tasted different than the Location I normally ordered from so I took it upon myself to look up the address and unfortunately, I ordered from the Moreland location. The wings were soggy and cold. The lemon pepper was extra salty. It had too much seasoning on it and the buffalo wings. I taste more season than flavor.. The rice was cold and it just didn’t taste like chicken fried rice would usually taste, it taste more of an Indian flavor or some other type of flavor I can explain it.but due to the fact that I was hungry, I ate it. It’s edible but will probably not order from...
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