Burger King — Restaurant in Georgia

I visited on 7/17 between 8 to 9pm. We waited half an hour for our order when there was only 1 other customer in the restaurant the whole time we were there. We gave them the benefit of the doubt as we thought the mozzarella cheese sticks were taking some time to prepare. When my husband stood by the counter to wait, the lady who had taken our order gave him a blank look and said "Yes?". She did not recognize us nor realize that we have been waiting for our food. I went up to the counter to ask the guys who were preparing food behind if our order was forgotten. One of them looked at me and looked away without responding.

Finally, the lady gave us our food without any explanation of what had happened. I asked if our order was forgotten and she said yes and apologized, that's all. This is terrible customer service. We left the place feeling like we had wasted so much time. People make mistakes, I get that, fine. But it's how you make it up and the sincerity you offer. No voluntary apology, no effort in trying to compensate your customer in any way, what kind of service do you offer? This is the difference between good and terrible customer service. I hope the management puts in some time to re-train the employees. To top it off, a few of the mozzarella cheese sticks did not even have cheese inside. I will not...

We go through this BK fairly regularly since it’s 5 minutes from our house. It used to be great. Today we pull up to the drive-thru and all that comes out of the speaker is “B K”. Not “order when you’re ready” or anything of that sort. We ordered two double-whopper meals, I was not given a total from the drive through. Not a big deal, it’s on the receipt. We were the only car in the drive through and no one was inside. The speaker had broken up quite a bit, I asked the guy at the window to read my order back to me to make sure nothing was missing. It was all good. We sat at the window for about 5 mins after getting our drinks, no word from the employee because he walked away. But, since the window was open, I could hear the staff ask each other multiple times “does it have cheese on it?” “does it have bacon on it?” “is this one extra ketchup?” Isn’t this on the screens for them to read? I was not given a receipt, I had no idea how much they charged me until I checked my card. We get home, both burgers had only single patties and the bottom fry was only half full… I was charged 22.45 for 2 single whoppers with 1 1/2 orders of fries. I shouldn’t have to take everything out of the bag and open the burgers to check everything before we leave, that’s the job of the employees as they...

Everyone knows this burger King has the worst service but burger King flavor. That's today's fast food! over staffing for lunch and a understffing for dinner that's why the doors locked, so the manger can watch his phone than work. drive thru open with 3 people standing upfront as 1 burger maker putting together your food. So much for fast food. Thats 2022 poor management and leadership and a lot of tasteful characters to work for you. No wonder people are demanding more pay. So if you have the time the patience to wait in the drive thru line after 6pm come on down to this special Lil burger King. That are doing there best to keep running. They are hiring starting at 10 dollars if you got experience 12 dollars. The sign on the door is a lie. They don't start at 12 They don't make a lot of sells do to 8 years of poor...