Burger King — Restaurant in Georgia

So where do I start. Last weekend the Family and I went here and had a horrible experience dining inn. Just to make it more clear there was 6 of us. The young kid that was helping us was obviously still new at taking orders. He was very nice and apologetic as he was trying to make it right. I had asked to add bacon to my sandwich which he was trying to do and finally what I assume to be the manager on shift asked rudely to the boy what are you doing. He explained to her and she got upset and instead of showing him she just did it really quick but she was rude about it. My order was correct when I looked at my receipt. Anyways we get our food we go sit down and my sandwich was made wrong and we were missing a sandwich. So went I back up and told the boy at the counter what was wrong he tried to explain to again who I assumed is the manager what happened and she said well you took there order. But she was the one that packed the bags. So I got my sandwich fixed and was still waiting on the one I was missing. 2 mins passed by I was still standing there and the assumed manager looked at me and said what is wrong now. I said still waiting on the missing sandwich she rolled her eyes and yelled at the person making the sandwiches to hurry up and make it. I got it and all was fine after that had no more interactions with them. So moving forward to yesterday morning and I went through drive thru this time because I was taking kids to school. I ordered 3 meals and 2 other sandwiches. The lady taking my order was very nice which I am a very nice person as I work in customer service as well. She tells me to pull forward and as I pull up the window is partially open. The same assumed manager was bagging the food and I hear her make the comment OMG what did they do order the whole menu. Like seriously 3 meals and 2 extra sandwiches is the whole menu. Anyways got the food made sure we had 5 sandwiches and 3 hashbrowns. Got down the road and the food was wrong. Looked at the receipt and it was put in wrong. Look I get it we all make mistakes but maybe read back the order or something I am partially at fault for this one as well but still. But I will not be going back to this BK at all. I will wait until the one on 341 opens back up. Managers need to learn how to treat people and maybe so many mistakes...

I ordered 3 WHOPPERS, when I went to pay to the window, I asked it’s the 3 whoppers right? (While she took my card and ringed up) Which she replied “no”, I said I ordered 3 whoppers and she said “no, no, no” like i was playing and she instantly turned like mad? She got my order wrong and said “I asked if the screen was correct” you did not, you only asked me “if that was it”, which I replied “yes that’s it”. I don’t know if you have recordings but you can go back and see. Or maybe you had your mic mute, but you did not ask me that in any moment.

It’s not my problem that you didn’t hear well or repeated nor confirmed my order. I asked if she could just add another whopper and said “no, and I’m the manager” why be so rude immediately, I wasn’t even going to ask for the manager, I just wanted another whopper and I was going to pay for it LOL. She could’ve just do a separate order, or at least apologize saying something like “I’m sorry I can’t do that”. She just didn’t care at all. Didn’t even give my alternatives just didn’t give a f at all.

She clearly doesn’t care about customers and you call yourself a “manager”, but don’t know how to handle customers, I wasn’t even rude, I was just sad and being honest. I didn’t even want to argue with her because it wasn’t worth it. That’s why I’m leaving a poor review, who ever reads this please, re train your “manager” she lacks customer services skills, empathy, and she clearly DOES NOT ENJOY HER JOB. Don’t work a customer service job if that’s how you’re going to be. She just made the rest of my afternoon really bad. Don’t make a customer’s day bad just because you’re having...

Taking into consideration that this is a fast food place and staffing issues that most businesses are suffering these days as a result of the pandemic, my rating is based purely on facts and not my somewhat discriminating taste. The drive-thru had only two vehicles in line and only one couple seated inside the restaurant finishing their meal. I chose walk inside and order carryout. My order was simple; one chicken sandwich and a drink. I stood at the counter 6 minutes and a man walked up and said can I take your order. Until that moment, all I had received from the employees was a blank stare as they walked around at a snail's pace doing various tasks. Not once was I greeted properly. The food was bagged and handed to me and I asked for a napkin. The employee said we don't have any any pointed to a commercial size roll of brown paper towel over by the condiment counter. This was the kind of paper that typically fills the machines in public bathrooms. I laughed and no one said a word as I walked away. I read an article not too long ago that rated Burger King's chicken sandwiches as a viable option to the highly touted Popeyes. No comparison! The chicken breast was dry and the crust was hard and brittle as if it had been sitting under a heat lamp far too long. The water was good. There ya...