Cheddar's Scratch Kitchen — Restaurant in Georgia

I went to Cheddars on 11/14/2022 on Oconee Connector in Athens, Georgia, 30606. I decided to visit Cheddars Scratch Kitchen for my 2022 Birthday.

We were seated at table #52. Immediately a polite, friendly waitress named Desiree came out with sweet rolls to greet us; so far so good.

I order the Bone in Rib eye; medium well, Red Beans and Rice, and Broccoli casserole. My 2 other guess had different entrees. Once our dinner arrived, I begin to open my silverware; it was disgusting. My guest proceeded to do the same and the results was identical. I beckoned for the waitress to come over and take a gander; she was extremely embarrassed. She stated, “I will go and wash and clean some silverware for you, I apologize”.

Now we can’t eat any of our meal due to the fact that we were waiting for her to come back with our silverware. About 7 minutes later she returned with wrapped silverware. I asked for A1 steak sauce because now we can eat. Nope not yet for me. When I cut into my steak the blood was oozing from the meat; I was alarmed because I ordered medium-well.

Now I have to wait for the waitress to come back to the table. This being my first time at Cheddars, I was not aware that the device sitting at the end of the table was for the customers use to call for waitress assistance. When we were seated, the device displayed games on the front, therefore I internalized that it was a device for kids entertainment; never touched it once.Besides that waitress had handed us menus.

6 minutes later waitress showed up with steak sauce; now I bothered. All I wanted was a nice steak dinner for my birthday. I asked her to just return the steak no need for a redo.

My guest meals were adequate nothing to note about. Since they had begun to eat and almost complete with their meal I decided to order myself a Cheddars Legendary Monster cookie to go. Waitress brought it out to me as my guess was completing their meal. “Why did I do that”? I look into the Togo containers and the cookie was burnt.

Waitress looked at cookie and could only apologize. I asked for a manager in which She said, “I apologize for all that has happened to you today, let me go find him. I promise you I waited for 15 minutes before a manager came to my table. To the point I had to get up and go to the front greeters to ask them to please find the manager for me. As I was walking back to my table the waitress approached me said she was still trying to find him. I told her I just asked the greeters to see if they could locate him.

Minutes later Jordan came to my table I explained to him from beginning to end my conundrum concerning the dirty silverware, raw steak, and burnt monster cookie. He stood there in a taciturn manner. He apologize and stated, “he will have another cookie made for me” turned around and walked away. He brought the remake cookie out for my approval with another cup of ice cream. I thanked him payed my tab and the tab of my guest (Because I chose Cheddars for my Birthday, they shouldn’t have had to pay for the subpar experience) and left the building.

This was not the experience I was expecting from Cheddars Scratch Kitchen in Athens. I truly wish it could have been better. I ended up eating Freddy’s Double Cheeseburger Next door for my...

By far the worst experience via customer service! Delicious salad that took 30 minutes to get with NO explanation from anyone. Sadly, our server had to bartend as well. I guess there is more tips in bartending than serving tables . … More

❤️

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karen doerger

Local Guide·180 reviews·157 photos

a month ago

Dine in | Lunch

Paris, our server, was AMAZING! She was very attentive, bringing refill and checking on us several times. The onion rings were hot and they were awesome. … More



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Cheddar's Scratch Kitchen (Owner)

4 weeks ago

Wow, what an amazing croissampliment! (See what we did there?) We can't wait to celebrate Paris for being the honey butter on top of your visit. Come back and see us anytime!



Rere Hunt

Local Guide·8 reviews·22 photos

3 weeks ago

New

Dine in | Dinner | $30–50

My family and I went after church about 2:30 3:00 it did not take long for us to be seated the hostess was very kind and greeted us as we walked in the door, a friendly … More









+4

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Cheddar's Scratch Kitchen (Owner)

2 weeks ago

That's great to hear, Rere! It's always great to find a comforting atmosphere to enjoy a great meal. Come back anytime - you know where we'll be!



Edwin Rodriguez

Local Guide·37 reviews·124 photos

2 months ago

The delicious food, the very good prices, the attention was quick, the restroom clean (that is very important) first time I visit them and I am sure I will return. … More







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Cheddar's Scratch Kitchen (Owner)

2 months ago

Thanks for dining with us, Edwin. We're glad you enjoyed your visit.

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I. Spindola

Local Guide·525 reviews·19 photos

23 hours ago

New

Dine in | Dinner | $30–50

By far the worst experience via customer service! Delicious salad that took 30 minutes to get with NO explanation from anyone. Sadly, our server had to bartend as well. I guess there is more tips in bartending than serving tables . She's walked by our table many times and never acknowledged that our food was taking so long . I asked for the manager,(Jordon). He stood, with his arms behind his back, listened to my concerns and said nothing. On the positive note, salad was delicious but not for a 30 minute wait! I didn't want anything free but please, give a an explanation of 30 minutes...

Let me preface this by saying I very rarely leave reviews. I think if there’s a problem it should always be dealt with by contacting the establishment. I worked half my life in the food and service industry and owned a restaurant so I understand mistakes can be made at any time and some things are out of the managing partner’s control. So that’s what I did the first time I had a problem at this location.

We decided to give Cheddar’s in Athens another try after a terrible visit the last time we went and were ignored after being seated for 35 minutes. We had tried getting the attention of several servers but we couldn’t get anyone to respond to us. Seriously, the servers made eye contact with us and completely ignored us. We left without being able to order anything. When we called the location, the manager apologized and said they would like to send an email to us with a meal on them. He took my email down, verified the email before hanging up. We thought wow! He is going above and beyond and we were beyond grateful. It never came.

So, we went again hoping it would turn out better this time. The server had a great disposition so it started off great. She took our drink and food order no problem. Appetizer and drinks came out timely from the kitchen but that’s when it declined. We waited about an hour to get our food even though we were only one of four tables sat in the restaurant. The cheeseburger was dry (bun was hard as a rock and the meat was dry), the soup was old and tasted like it had been heated over and over, and dessert was not heated through. Our drinks were empty and not refilled before we left even though our server came to our table several times while they were empty.

The lady seated behind us stopped the manager while she was walking around the floor to let her know she couldn’t pay the bill on the electronic table device and the manager, without stopping, said “just back out of it and it should work”. After about 20 minutes of trying to pay she flagged down a server to let her know she had tried everything and it wouldn’t let her pay. The server took care of it then.

On a good note, the server had a great disposition and the appetizers were hot and fresh. However, the wait time, the empty drinks, and the main courses left much to be desired. I always loved Cheddar’s and maybe we’ll give them another try at a later date, but not in the near future. Going out to eat is too expensive to waste it on a restaurant I can’t guarantee I’ll get what’s paid for and that the manager won’t keep their word to...