Best Buy — Local services in Athens-Clarke County Unified Government

UODATE: In response to your reply - HOW DO YOU EXPECT ME TO REACH YOU AT FACEBOOK SITE or any other social media???

I am writing to express my frustration and disappointment regarding my recent experience with the Best Buy Total Membership, which I purchased on July 18, 2025, for $179.99. From the beginning, I was unable to access my membership account. This prevented me from utilizing key benefits such as ordering online, receiving product discounts, and managing coverage for my devices. Despite waiting more than two weeks without resolution from multiple phone calls and assurances each time that in 3 days it would be fixed, it never was resolved. I finally contacted Best Buy Corporate on July 30 to escalate the issue. I was assured at that time that the problem would be resolved within three days.

When the issue remained unresolved on August 5 , I was then told by corporate to wait until August 11. Due to these failed promises and no progress, I cancelled the membership on 8/5/25. I was refunded only $115.04, meaning I was charged $64.95 for a service that was never activated or available to me. I had specifically expressed concern during multiple phone calls that if the issue was not fixed, I would be unfairly charged for time I could not use the service. I was assured that this would not happen. Yet, that is exactly what occurred.

Had I waited until August 11, 2025, assuming Best Buy actually fixed it, it would have been nearly a full month of paying for a service I never had access to. AppleCare allows 60 days warranty on the computer and yet Best Buy is charging me $64.95 as a prorated fee for a "membership" I couldn't access and would have been covered for free under Apple? Or had Best Buy still not been able to fix it, as I had indicated back in July, then when if I cancelled it after August 11, 2025- how much more money would BEST BUY have stolen from me claiming I used a membership I HAD NO ACCESS TO - EVER?? This is unacceptable- the aggravation that they have caused me and the hours I have spent to try to fix this issue which over 3.5 weeks they have failed to do.

This situation reflects a failure not only in technical support but in customer care and accountability. Best Buy has now lost a long-standing customer over $64.95, a preventable issue, and a refusal to make this right. The inconvenience, repeated misinformation, and lack of resolution have left a lasting negative impression. I hope this is taken seriously and addressed appropriately so that no other loyal customers are treated this way over a technical issue and a pro rated refund rather than...

Awful customer service experience. My girlfriend was allowed to purchase a computer for her graduation gift. She decided on a Macbook Air with a 13 inch screen. There are two sizes for this model, 128 GB and 256 GB. After standing around for a minute, an associate asked us what we were interested in. We told him that we were interested in the 128 GB model. He searched and was not able to find anything in the back, which is completely understandable, as products do get sold out.

For the first and only time, we didn't feel like we were being ripped off... they didn't pursue the 256 GB model that they had in the back, which was only a mere $120 more. My girlfriend thought that it was much more than that, but after explaining it to her, she was interested in getting the 256 GB model. We headed back to the area for apple products and waited for an associate to assist us. I watched several employees go out of there way to avoid us.

Being the wise guy I am, I went to iTunes on the largest computer they had and cranked the volume up all the way. Most of the time, an associate would come by and ask us to keep it low, just as a sign of respect to other shoppers (which I would have completely agreed to, after all that would have gotten someone to assist us).

I stepped less than 15 feet away, and the music was turned off by an associate. They knew I was there. They knew I needed assistance. They avoided us, because we were teenagers. This happened twice.

I hopped on the website to find that the 256 GB model was in stock, with a $100 discount for college students. At this point, my girlfriend walked over to another department and got help from another associate. They didn't mention the $100 discount, I had to bring it up!

Not a very good experience, but at least we are able to checkout now, right? Wrong! We get to the checkout line and she get's everything rang up with the $100 discount. Thinking everything is going to be alright, I walk to the restroom. When I return, they are trying to sell an Office 365 card to her KNOWING she was a college student, which means that the college would provide it to her free of charge They literally rang up the $100 discount for college students minutes earlier, so there is no way that they could have forgotten that she was a college student. Then they add the apple care plus plan, which was unnecessary.

Just an overall awful experience. You're better off shopping online or bringing a friend who knows enough about the product. Otherwise, you are likely to get ripped...

I truly hope I never have to interact with this company again: the experience was that bad. My computer got a virus, so I brought it to the local Best Buy. I arrived at 10 am and was removing the tower from my car when another would-be customer said, “They don’t open until eleven.” We weren’t the only ones there. Dutifully, I returned after 11 AM, and entered the front door to go to the “Geek Squad” some 30 feet away. The young lady at the door asked why I was there, and I said I was dropping my computer off. She said that needed an appointment to drop it off later in the day, even though I was there right then with it in my arms, and the Geek Squad had no waiting customers! I made the appointment, and when I returned to drop the tower off for service I was surprised at how long the technician took to enter my information in the computer. He said he had to type out a long explanation for the repair technician. I commented that one expects a tech company to use technology to be more efficient and streamlined. He looked confused. This morning I got an email from Best Buy saying that my computer was ready for pickup, and that I needed to make an appointment to pick it up. They wanted to me to create an account with them to do that, but I didn’t want to give them all of my information yet again, somI decided to call them instead. The number provided was that of a national system, not the local store down the street. I had to go through yet another long phone menu, but I finally got a woman and said that I just wanted pick-up my computer. She, again, asked for all sorts of additional information, and finally gave me an appointment for 7:40 PM tonight. The experience reminded me of the sort of surreal, dystopian societies I had previously only read about, wildly inefficient yet blithely unaware and strictly dogmatic. The emphasis on centralized control, and control in general, was Orwellian, and symptomatic of a very dis functional system. Next time, I’ll use a local small business...