We order delivery once a week, usually on a Monday or Tuesday and live 5 min away. We had stopped for a long time and we were ordering from Pizza Hut. Dominoes has better deals though so started back. Unfortunately, service has gone downhill, tonight no exception. So, 45 min after ordering delivery (promised within 24 min), I called and was told it was "out for delivery". When it was not delivered 15 minutes after that, called again (now over an hour since ordering), a different person asked what they could do to "make it right". I said I wanted a fresh order made, the delivery fee and tip refunded and I would pick up. Again, was told that my order "just went out"... at which time I said I didn't want cold pizza. I was assured it would not be that they don't let pizza just sit on the counter. I said if it arrived cold, they would be hearing back from me. Sure enough 5 minutes later it arrived cold. It was clear that their "one driver" was making other deliveries making us the last stop. By the way, this is an issue always with one particular driver.Other issues we have experienced: missing sauce, missing other toppings, pizza not cut at all, pizza not cut all the way through, and one time decided to try the curbside service on the way home and was given someone...
Read moreDon't eat here, nasty employees. I was delivered the wrong order, thinking I was missing a pizza. He said he went back to get the other one and when he was gone I realized it was someone else's order, even had their receipt. Called to let them know and he came back with my order, then wanted the other order back?! My correct order was cold, and had been messed with! I felt like this was weird and went up to the store. The driver was there, and my wife told him she took a pepperoni off the wrong order bc she thought it was ours. And his response was, " oh no you did? I delivered that too"...... so unless you want cold pizza that was sitting in a strangers house for 15-20 min, don't order from here!!! Asked for a full refund (it was 27 and some change plus tip equaling 35). They said okay it was refunded, I said how, I paid cash? They said oh and gave me the 27. I asked for the rest and they were confused, even the driver. Waste an hour and half of my time with no food just to end up at the store, and im out money and the guy keeps the tip for messing up everything, and being nasty. This place needs to be shut down, or needs a...
Read moreI wish google would let me share a pic of this absolute absurdity you called brooklyn style chesse pizza. It was so outrageous that no grown adult does this and it not be a deliberate act. The "pizza" was a piece of bread with cold pizza sauce dumped on top....ive already sent 15 emails across the dominos franchise, i wont stop till the person behind this comes foward. Dominos needs to get it together Acts of hate towards somone diffrent then you will not...
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