Harold's Chicken & Ice Bar Old National — Restaurant in Georgia

How's the saying go? Cut off your nose to spite your face?

I just experience the worst service from an establishment. I always try to support black business, but things like this make it hard. We originally were going to go to Crab Pot in the same parking lot, but they were closed, so we ended up at harold's.

I had been here previously and the vibe seemed cool. An hour before the game we sat down. We proceeded to order food. Then we ordered drinks. The waitresses were good when we ordered food, constantly checking on us, but when we ordered drinks, they were no where to be found. Fast forward to the end of the 2nd quarter, we're getting ready to leave so we ask for our checks because the service was getting slow and 1 last drink. She brings the drink and the checks. We pay and are watching the final minutes of the 2nd quarter.

A woman walks up to us, whom we haven't been dealing with and tells us we need to leave because they need a table for a reservation. I politely tell her we're not done drinking and we're trying to watch the final minutes of the 2nd quarter, there are 4 minutes left. She said fine, she would give us 7 minutes and left. Apparently there was some sort of pow wow going on with some rude woman who had never served us, maybe the owner based on her privileged attitude. So then we're approached by the gentleman who asks us if they can have the table because they need to turn it over. At this point I explain that none of the harold's I've been to accept reservations and we're trying to finish drinking and want to finish watching these last couple of minutes. He's basically saying the same thing, they need the table, etc.. I found the fact that they wouldn't allow us a few minutes to finish before demanding the table was rude and unprofessional. We weren't drinking water, we weren't not spending money and I tipped 20% on top of my bill, so I wasn't being cheap. He offered us a drink, but a drink wasn't necessary we were leaving and if I wanted a drink, I can buy a drink, that wasn't the point. The point was the service and being pushed out of our table. I'm not one to make a scene, so we left.

First, the party who came up to us should have asked how much longer that we planned on staying before demanding our table. Because the 5 minutes wasn't going to kill anyone. Second, please don't tell me you accept reservations when all your websites say otherwise and when called no one answered a phone to make a reservation. Third, if there time limit on the tables, you should post it, but I've been enough times to know there isn't. The only reason we were asked to leave is because we cashed out our checks, only due to the service being slow. Had we kept it open, you wouldn't have needed the table and wouldn't have been able to have it as you would have thought we were ordering more. I don't like the attitude the owner or whoever she was had in front of everyone, making a huge scene and very unprofessional, it was quite embarrassing.

But this is where you cut off your nose to spite your face because we have several events for my law firm coming up and now harold's will not be a place that we choose to spend our money. So because you all were so thirsty for that $50-75 that was going to be spent tonight, you're now missing out on thousands. I would have understood if we didn't order anything and we were asking to stay an unreasonable amount of time, but we didn't.

This business gave a lesson in how not to service your customers. I try and support my people, but this is what makes it hard, period. I'll spend more money elsewhere that provides better service and makes me feel appreciated as a customer...

First let me start by saying I frequent this place often so I’m not bias at all and this review is solely based on customer service so I get to the establishment I place my order which was grilled salmon and add fried shrimp mash potatoes and broccoli well done SALMON order placed I wait about 20 min not bad at all.I’m sitting in my car I assume order is ready no one ask for number to text when order is ready nothing I was going on assumption that my order was ready which it was and WRONG but like I said I frequent this place so I’m chill I know they would correct it I speak with the to go lady kind of heavy set lady not sure of her name but I tell her hey my order is wrong I’m missing the well done salmon and the shrimp we’re supposed to be fried she immediately takes care of it this is when the problem started to brew so I’m sitting at the table basically at the front door to the right directly on the side of the to go counter I witness a young lady tell a dude I was about to start wiping tables but you’re fine she then steps to me and says excuse me I need you to move I’m about to clean this table after I just witnessed her tell another customer (which I am as well) he did not have to move so I say excuse me no I’m not moving. now she wants to get argumentative which im not a confrontational person. then like I said the heavyset lady Step in kind of aggressively Tell me hey just move I’m like trying to explain the situation to her she not trying to hear it then the young lady tells me im about to get security you are going to get in trouble mind you I’m grown man you don’t speak to adults like this and there is plenty of police outside the establishment that’s when I became anxious a little due to my past with police and things of that nature so I step to security my self which he was very polite and respectful not understanding why are they telling me I have to move he didn’t make me move I got up because like I said I’m not argumentative person. I just wanted clarification of why I had to move and I’m a customer just like the other dude. no one could provide the answer to me and mind you the only reason I’m sitting in the building because my ORDER THAT I PAYED FOR A PAYING CUSTOMER WAS WRONG sole purpose I’m still there at the time so at this point I tell the heavy set lady just give me a refund my order was wrong and I don’t like the customer service at all once again she gets aggressive and tells me oh naw we ain’t giving no refund I’m baffled then she proceeds to tell me I don’t like this Sh* you on that drunk sh* mind you I came In for a to go order she never seen me with a drink and quite frankly, I don’t drink so that’s not even possible for me to be drunk she was aggressive with me and I aggressively asked for a refund now I’m drunk and she doesn’t like that wow ok I leave out and currently in parking lot writing this review and I will back tomorrow to speak with a...

This review is for the Marietta, GA location.

am a Chicago Native from the west side and was excited to patronize and support this restaurant. My husband and I arrived at Harolds Chicken and Ice Bar at approximately 8:20PM. We immediately were instructed to seat ourselves by the sign placed upon entering. We seated ourselves and within about 10 minutes were waited on. The waitress took our food orders and said she would come back and take our drink orders. She never came back...We ordered 2 orders of 8 piece wings, Mozzarella triangles, and a pizza puff. We waited for about 15-20 for my appetizer which is the only thing we received, along with a HENNY margarita which we struggled to get. We left at approximately 10PM and literally received none of our food. Oddly we watched several orders of chicken come out and be given to people who came in and ordered way after us...I mean people literally sat down and within 15-20 minute received their chicken....We honestly, felt no one cared about our service....2 hours though....I honestly took it personal as if we didn’t look “Cashy enough” to received speedy service...and I see pattern of this in their reviews....as if they are discriminating certain patrons based on the likely hood of a tip which is unfair to assume certain groups won’t tip and actually makes you lose business.

We sat there for 2 hours and received no food....we were patient and accommodating and it seems that got us treated even worst...We explained the situation to the management and they were not really apologetic and offered us no service recovery for a 2 hour wait and receiving no food. We were actually asked to wait 30 more minutes to receive our order to go...Wow...we declined and paid our Bill and left.

It’s almost as if our service wasn’t wanted which was unfortunate because I planned to tip handsomely being a native Chicagoan myself. I was very disappointed and I’ll be patronizing this business but I would not recommend this location. The staff seem to be more interested in partying themselves than they are in providing fair and expeditious service. So we wasted 2 hours of our evening and by the time we left nothing was open for us to eat...I was honestly livid....Not recommended at all unless you want to waste your evening and leave hungrier than...