Krispy Kreme — Restaurant in Georgia

Today: Just went this morning, a Tuesday, and walked inside. There was no one at the counter, very few workers, working the drive through and cleaning. They did not have many donut options. However, we did get what we wanted and left without obvious issues, so that's a plus. As basic as this trip was, it was an improvement.

Yesterday: Went here only for the Mars doughnut Promotion around the NASA landing, and to get a free one if you put your name on the rover. We were there around noon, and they were out of the Mars doughnuts, we were frustrated, but I can understand that. Then we went to checkout and I asked if we could still use our name certificate for a free doughnut, it was on my phone, and she looked at me and said she'd never seen a coupon liked that and needed to ask the manager. What! This is a national promotion, how can you not know what this is. Errr. There was a line behind me and it wasn't worth the delay or the minor discount. Instead my son and I just left disappointed again. At least they don't screw up the usual doughnuts or we would have had a family catastrophe!

Couple Months ago: Waited forever due to workers just focusing on a couple people for 10 minutes. Then, we specifically came here to get the holiday doughnuts, and they only let you get one of each kind! So, why does the picture on the sign show a whole box of repeated types! This doesn't make any sense! Very disappointed in this location. I've always loved krispy kreme, but I am increasingly unsatisfied each time I come here.

Sometime Earlier: Normally, it's fine. Today, it wasn't. I said iced coffee with cream... cream and sugar?...just cream, no sugar... Hands me black... I said, again, with cream... She hands me black with whip cream on top. Ugggg. Gave up. Tried to mix it in. The other drink had a clearly broken lid. What a mess. And they had no napkins anywhere, and when we asked, they had to go to the back to get them. Why aren't they just giving them...

Stopped by this morning for a few glazed doughnuts since the hot light was on. The promo signs for the caramel mocha looked SO GOOD. So, I decided to get an iced one. Major disappointment! :( It tasted like bitter coffee. Not even the slightest hint of caramel! The more I sipped the more disappointed I became. I called and spoke with someone named Megan. I told her I don't believe my iced caramel mocha was made correctly and explained why (tastes bitter, no caramel taste, doesn't resemble pic, etc). She says well employees are being trained, learning how to make it. I am like o...k. thinking that is no excuse. If no one knows how to make the drink well, 1) do not advertise it... or 2) say no one knows how to make the drink you've ordered! Never once did she apologize (not that it was her fault because she didn't make it but still...that is customer service 101). No offer to come back and have someone else attempt to make it better...nothing! Then had the nerve to say at the end of the call "you have a great rest of your day"...I knew I should have stuck with Starbucks! Their caramel macchiato and the caramel waffle cone frap is LEVELS above. Smooth, delocious caramel flavor in every sip!!!And I would not have mind paying the extra! Rusna made my iced "caramel" mocha. She was sweet and nice but needs proper training to make a delicious iced CARAMEL mocha! Tips:

1. Apologize when the customer isn't satisfied.
2. Offer to make it right and/or offer a refund! Oh...and when I told her that there looked like a fudge layer on bottom, she told me she probably didn't stir it well. Lame excuse after lame excuse. Take a look at their posters and online. This didn't even look remotely close to begin with. However, I do know advertising never looks like the real thing you get BUT at least make it taste good! No more drinks for me from Krispy Kreme. Joke's on me: should have stuck with what they are best known...

This. location. is. SO. sad. I came to the drive thru at 10pm on a Tuesday and a young guy took my order. I ordered a dozen glazed, and 2 watermelon chillers. He said "what size" I said "small." He says "okay, pull up to the window for your order." There were 2 cars in front of me, so I couldn't pull up, so I was forced to listen to his whole conversation through the drive-thru speaker because he didn't turn his headset off after he took my order. I get to the window, and a girl (I believe she had some red in her hair, but I can't remember) opens the window and says "what was your order?" already, I'm wondering what the hell. So I tell her I had a dozen glazed, and 2 watermelon chillers. She gets my donuts and comes back to the window and says "what size?" I say "small." I'm a little annoyed and confused as to why I had to even bother with the drive thru speaker when I had to go through the same process again when I got to the window. It's not like their system was down, because the guy would have told me before he took my order. so the girl comes back and says my total is $11.11. She hands me my donuts, then hands me ONE DRINK and says "thank you." By this point I'm over it. so so over it. how is it that I ordered from TWO people, and told them both that I wanted TWO drinks, and still only ended up with one. & I told her again it was supposed to be 2 drinks, but I was so damn over it, I just told her "nevermind" & this broad closed the window and walked away. -_- no "I'm sorry about that!" No "are you sure you don't want the second one?!" Nothing. She just walked away like whatever. Pretty sure this location is losing potential profit due to the suckiness of their staff. 1st...