Rooms To Go — Local services in Duluth

Subject: Complaint Letter against Jerry Waldmann/Store manager Respected Sir, The subject of my letter is actually a complaint about your store manager, Jerry Waldmann. I am sending this letter to address the inconvenience, wrong-doing, offensive lack of communication and disrespectful service from Mr. Waldmann. His lack of professional courtesy, follow-through and disrespectful communication raises my concern. On 04/14/2022 through 05/10/2022 I spent $13,500.00 in your store for furniture. The problem occurred with the delivery of the pictures that was ordered. Within four months there were three delays and each time I hired a person to hang the pictures. Unfortunately, I rescheduled that person three times. The last delivery date was scheduled on 08/09/2022 for the pictures, however, on 08/05/2022 I received a phone message stating that the delivery date was again reschedule for 09/27/2022 which would have been a total of five months waiting for this delivery. During these past four months I have been in constant communication with my salesperson, Russell Karim who has proven to be professional, kind and extremely helpful. He was keeping the manager, Jerry Waldmann informed of the delivery problems with these pictures. Due to my disappointment and dissatisfaction on how this issue was not being handled I returned to the store and asked to speak to the store manager, Mr. Waldmann. I was told he was on the phone and was informed about the issue. I waited thirty minutes to speak with him so we could come to some resolution. He refused to come out and speak to me and sent his assistant manager, John Kim. I find this very difficult to understand when it has been Jerry Waldmann that was made aware of this situation from the beginning. Four months of dealing with this problem unresolved is not acceptable. The assistant manager, John Kim resolved the problem shortly after I shared the issue. Understanding how your customers feel about your product and services help you know what areas you're doing well as well as those you need to improve on. How do you sell a product that you do not have in stock and how do you continue to offer that product when it's not in stock? I have been a customer for years and this has been the worst I have ever been treated. I have always looked forward to shopping at RTG but I will never allow myself to be treated in this manner. Respectfully Submitted Judith Buckley P.S. I cannot speak highly enough of the salesperson, Russell Karim who went the extra mile to accommodate me. John Kim the assistant manager brought it to a...

I feel compelled to share a heartfelt account of my journey with Rooms To Go, a tale woven through different chapters of my life. Years back, my initial forays into furnishing my home with them were marred by disappointment—damaged pieces arrived not once but repeatedly, leading to a point where an entire order was heartbreakingly canceled. These moments were dispiriting, casting a shadow over my trust in their service.

Yet, it's the latest chapter that has truly captured my heart and compelled me to write. This recent experience with Rooms To Go was nothing short of a revelation. The quality of the furniture that arrived at my doorstep was breathtakingly superior, a testament to their commitment to excellence. The delivery team—oh, what remarkable individuals!—brought not only the furniture into my home but also a sense of warmth and professionalism that was deeply touching. They worked swiftly yet attentively, engaging me in thoughtful consultation about the placement of each piece, ensuring every room reflected my personal touch. Their patience and expertise shone brightly, delivering furniture that was impeccable, free of any blemish or flaw for four rooms of my home.

This transformation in service, from past grievances to present joy, has been deeply moving. The entire journey, from selection to delivery, was imbued with a sense of care and attention that left me utterly astounded. Rooms To Go has not just redeemed themselves in my eyes; they have won my heart and loyalty.

In sharing this story, my hope is to convey the profound impact of this experience. For those contemplating where to entrust their home's furnishing, let my story be a beacon. Rooms To Go, with their exceptional service and unparalleled quality, has earned my unequivocal recommendation. If it were within my power, I would award them a perfect score of 10 out of 10 for not just meeting, but far exceeding my expectations. Their service has not only filled my home with beautiful furniture but has also touched my heart with the sincerity and dedication of...

1 Star – If I could leave 0 stars, I would.

I spent close to $4,000 on a sectional sofa and dining table at this location. I was heavily sold on the extended warranty, with promises that any issue—stains, rips, dents, structural problems—would be covered, no questions asked. That was a total lie.

Less than 2 years later: • The sofa developed a loud creaking noise every time someone sat down. • The dining table became wobbly, even with all the fasteners tight. • The bench started delaminating—the veneer just peeling off.

I called the warranty company and was told flat out: none of it is covered.

So I called Rooms to Go, and they offered to send a technician “as a courtesy.” The tech inspected everything and told me: • The creaking sofa was due to spring tension issues. • The table was still unstable, despite everything being tightened. • The bench was indeed delaminating.

He said Rooms to Go would follow up to “work something out.” I felt hopeful… until the next day.

Rooms to Go called and said nothing would be covered. Why? Because the technician’s report conveniently left out all the important issues: • No mention of spring tension causing the noise. • No mention of the table still wobbling. • Bench issue blamed on “water damage” instead of poor materials.

So basically, they sent someone out just to make it look like they cared, then covered their tracks to avoid honoring the warranty. I spent 30 minutes on the phone trying to understand how this made sense, and even one of their customer care reps admitted, “If I were you, I’d be furious.” I asked her to imagine this happening to her—and she did. Too bad the company she works for refused to do the right thing.

BOTTOM LINE: • If you want quality furniture, go anywhere else. • If you’re considering their warranty, don’t. It’s a complete scam. • And if you think Rooms to Go will stand behind what they sell, they won’t.

And to anyone from Rooms to Go reading this: Don’t reply with your canned apology or empty promises. You have the call logs. You know exactly what...