Papa Johns Pizza — Restaurant in Georgia

Email to sent to Corporate and I'm awaiting a response- Very Rude manager. They delivered my order at the wrong time that was scheduled for a later delivery. When I contacted the store, the manager was extremely rude and hostile. I requested that they simply remake the order and send at the correct time to a client. He argued me down and told me that on his end it was supposed to be delivered then. I expressed that I believe there was a miscommunication between Doordash and Papa John, since Doordash is the carrier. His response was that he had to contact the district manager to figure out how to solve the issue. I already presented a simple solution to him. He said that he had my contact info and would call me back. An hour passed and no call from him. When I called back to the location, I was told by a young lady that he has "stepped out for a moment," I responded "I bet he did" and I asked her to provide me the distict manager contact information. She then put the phone down and I overhead her say to him "I told her you stepped out". He then picked up the phone very ghetto and hostile and said "Yeah". At this point, I did not want to deal with location and I asked for the District manager info. He told me to go online and google the info and refused to provide me with a direct contact. Then he asked me "what's the problem and then mentioned he was busy at the store". I thought he was playing a joke and really wasn't a manager because of the way he was handling and communicating to me. I asked was he really the manager and he then hung up on me. I would like a full refund for order 1217017575. There is no way you guys should have someone like that overseeing your store and in leadership. He clearly needs customer service and problem solving skills as he clearly couldn't solve a very easy problem and issue that Papa John created. Do better with staffing and hiring. A 3.4 Google review is...

Sadly, some of the employees have gang affiliations. In relation to the food, the pizzas are partly without cheese and adequate sauce, so expect cheese-less and sauce-less pizza slices. The bone-in wings are not thoroughly coated with sauce BUT drizzled and were frozen. You may not get the dipping sauce you ordered, like I did for two large orders of wings. The wings are like the size of Zaxby's wings--too small and you get less than half in number for the larger size wings. The clerks who take the orders are not attentive to help customers remember condiments and napkins. Small place and currently this place has a health department grade of 81 (one of the reasons for deducted points was the lack of washing hands). The managers have better customer service than the underlings, including some of the drivers. The waiting time is decent, quite fast to me compared to the Pizza Hut nearby which also serves "cheese-less and sauce-less" pizzas with worse customer service. Honestly, from my experience, I prefer to bake my own pizzas and cook my own wings. Cleanliness is not a big deal. Employee Dustin at the register told me that heat kills the germs as I saw a female employee handle the breaded chicken used for the buffalo chicken pizza without gloves or a hair net. The male who prepared my buffalo chicken pizza did not add extra anything, and had the nerve to ask was anything wrong. So, on 4/8/2018, that was my last visit to this store. I've had much better experiences cooking my own pizzas. As of January 2025, paoa johns STILL DOES NOT ADD EXTRA TOPPINGS despite you...

I understand that being busy and having a line is par for the course these days, HOWEVER there is a more courteous way to handle things when 7 people are standing outside waiting. It's a pandemic, so everyone knows that more than one person cannot be in the tiny lobby at once, but not addressing this with customers creates opportunity for conflict as no one knows what's the problem while they are all waiting outside. Here are a few suggestions for management: Once someone has been helped, including UberEats, Door dash, etc, politely ask them to step outside while they wait, so you can help the next customer. Quickly address the customer, take their order or give them an update and expected time frame, then ask them to step outside. Create window signs for DoorDash/Grub Hub/etc. to stand on one side vs. carry out customers on the other. WHY, you ask? Delivery drivers can be rude and feel entitled to be helped first, stepping in front of other customers and causing problems in the line. This isn't your problem per se, but it causes folks not to want to return to your business because they don't feel valued or respected as a paying customer. BE REALISTIC ABOUT TIME FRAMES! Corporate is screwing you guys by telling people their order will be ready in 45 minutes, then customers are standing outside, waiting for another 30 minutes to get their food (and dealing with rude delivery guys who stand in the lobby preventing you from coming in to find out when your food will be ready). Just my $0.97 cent opinion, and productive suggestions for...