Subway — Restaurant in Georgia

We visited this location the evening of 12/21/2022 around 9pm. I didn't get the young lady's name who fixed our food but she was a young, fair-skinned girl with very long, red, faux locs/braids. When she was fixing my girlfriend's sandwich, her hair was dangling in her sandwich so I had to stop her and bring it to her attention and tell her we wanted a different sandwich. Subway...really? You have to do better. How unsanitary is it to have your employees hair, especially hair that long, to be hanging freely and touching customers' food? Who knows what type of germs hair holds, what it has touched, etc. That's nasty!! It's sad that we have to tell you this. For one, there should be a rule in place that your employees are not allowed to wear hair down if it's a certain length. What happened last night is a prime example of why. Also, she didn't seem to be knowledgeable about how to fix our food and what ingredients go on it, so we had to assist her. Lastly, she over charged me for my sandwich. I asked for a footlong spicy italian on flatbread and she charged me instead for a footlong PRO. Luckily, the young man who was on shift with her corrected the issue. He was really helpful and sweet about it. Please you guys, train your employees better! There is no reason this girl should have been preparing food without her hair, which was almost to her ankles, being secured or pinned up and under a hair net. You all need to have your employees wearing masks and hair nets while preparing food. Anything less is unsanitary and unacceptable and because of that, I will be reporting this further. There are too many viruses and diseases floating around as it is. We as customers should not have to worry about eating contaminated food due to YOUR negligence. Great job of the male cashier/associate...

When we arrived, we should have turned around. There was an employee on a cell phone arguing and cursing out a manager or supervisor of sorts on her cell phone. This employee was in street clothes, but continued making her way to the back, behind the counter to continue her verbal onslaught. The guy taking our order couldn't pay attention to us because he was eagerly looking back at his coworker and remaining involved in her conversation. We must've repeated our orders at least 5 times, EACH, not to mention the questions he asked after we had clearly stated what we wanted. The atmosphere was nothing professional, safe, nor inviting. The worker on the cell phone should have never been in there attempting to handle the business for which she was thoroughly upset. She could have taken the phone outside, it wasn't a landline. There was another worker in the store, sitting on a stool and handing the cell phone back and forth to the upset employee. Before she finally left out, the employee making our sandwiches remained enthralled with the upset employee and told her to wait for him to come outside. Now for the food... My sandwich was okay, hence, the 1 star rating. However, my husband ordered a salad and we were shocked at how it was made and his response when we questioned him. At ALL other Subway locations, our salads are cut up or chopped. THIS time, the cheese slices were laid on top of the salad, and nothing was chopped. It was literally like a sandwich in a bowl, minus the bread. When we asked about it being chopped, he stated, "We don't do that here." We won't be back to...

I am unable to tell you if the food was good or not. I placed an order through Subway app on Friday and the system did not alert me that they had closed early around 5 ish (Black Friday) and it stated that the order was received and it was ready and they charged me. I went to pick it up and of course they were closed. I called the number on the door and the mail box was full. I then called for a few days and finally got to speak to a manager today. He stated that he was in fact closed and that if I NEEDED money I should call my credit card company to get my money. I told him I do not NEED money I was charged for food that I did I not receive and WANT my money back. He kept saying that there was nothing that he could do and he did not have my money I needed to get it back from Subway.The sad thing was I had gone in to the store on Wednesday night and did not get a sub because it seemed so unorganized but thought that I would be safe ordering online because I really...