Subway — Restaurant in Georgia

I’m honestly very disappointed with the customer service I received from Subway today. I called simply to get clarity on an issue that has happened to me not once—but two times. I asked a straightforward question about how orders are processed through Uber Eats. A Subway employee told me they can see the order before accepting it. So I responded by asking, if they’re aware they’re out of a certain item—like the veggie patty—why do they still accept the order, knowing the customer will still be charged?

Rather than addressing the concern, the employee abruptly hung up on me mid-sentence. That level of unprofessionalism is not only rude—it’s a poor reflection of the Subway brand.

I called back to get her name and explain the situation to another worker, but he suddenly seemed “clueless” and unwilling to help. It’s disappointing that no one could take accountability or offer a simple apology.

I just want to warn others—especially if you’re ordering the veggie patty from the Walmart Ellenwood location. It’s happened to me more than once, and at this point, it feels like false advertising and fraud. I paid for something I never received—multiple times. That’s not just bad service…...

I would give this store a zero star but but it won't allow me to do that song I'm putting a one-star because they used to make this bowl that I like and I always go to Subway and get the same ball from the same store period and today they was very rude to me. I have not seen this group of people before behind the counter. Though I have wanted to get my usual meet bowl with just a regular small size that I have but they would not do it. The lady was rude to me and said that she could not do it it's a salad bowl and it's not meant for me and we cannot do it that way and I said will this store has done it before and they have did it before previously so what is the problem period but this time I didn't want to argue with her I just said to her that never mind I'm not going to even buy nothing here again. And I would let my Eastern stars and my Mason and my dad everybody that know did not go...

I recently visited this Subway location under new management, and I have to say, the experience was impressive. The fresh ingredients and variety of bread options are still top-notch, and the staff was welcoming and attentive. The new management seems to have made a noticeable effort in improving both the quality of service and the overall cleanliness of the restaurant.

The customization options are always a great highlight, and I appreciate how quickly my order was prepared. The only minor issue was that the sandwich was a bit messier than expected, but it wasn’t a huge deal.

Overall, I’m excited to see what other improvements come with the new management. I’d definitely recommend...