Subway — Restaurant in Georgia

One star and that's only because I have to in order to show my review. We placed our order online with a pick-up time of 25 minutes later. Inside was a few customers, an employee and a trainee. Our order hadn't even been started The employee wasn't very helpful in training the trainee and moving things along My wife had to read our order off her phone, converting some things to streamline it as more customers had arrived (I see one of them has already left a one star review), such as making it all white bread. The trainee (girl) asked the employee (the boy) for help and he told her no. Both moved at a snails pace On the first sandwich (meatball) they ran out of meatballs. Trainee said to the boy (employee) that they are out of meatballs, what do I do? He's response, according to my wife was "Oh well". My wife asked the girl if there was enough for a six inch. The trainee cut off the bread ends to make it a smaller sandwich. The second sandwich was to also be a meatball.... but there was no more, so my wife changed the order. The sandwiches were then handed off to the other employee to finish with veggies and toppings. The bread seemed old, by the way. The 6 inch and the footlong tuna turned out good. I will say Subway has great tasting tuna. What irks me is at the end is there is no apology for not having it on time. There is no apology of running out of ingredients on items we already paid for.

Conclusion: -The trainee (girl) was not ready to do things on her own. -The employee (boy) did not do his job of training and sounded like he had already given up on her. -The employee (boy) did not offer an apology for not having an online order done yet, nor even started on. -The employee (boy) had a I don't care attitude about his job, the trainee and the customers. -Both moved very slowly. -The employee (boy) is clearly not the appropriate person to provide training and that fault lies with the Manager. -The employee (boy) is clearly not the right person to be in charge of anything at this point, nor left basically alone and this fault lies with the manager (I am assuming the manager is responsible for the work schedule)(Alone - since the trainee isn't nearly well trained) We will take our business elsewhere.

I see some good reviews and I am sure they had a wonderful experience. I'm sure they were serviced by better trained employees that I didn't have the pleasure of meeting. I am happy for them and wish I had the same experience. What we have is one bad apple I suppose (two if the trainee doesn't get the right training).

There was no talk of trying to...

Although I was there at the same time as one of the owners, employee came from the lobby, grab a pair of gloves, grab the paper for my subs with bare hands before putting on her gloves. Not to mention, she never went to the sink to wash her hands. Complaint to the owner about the location itself and the current situation. Of course, he apologizes, talk to the employee and manager then leave. I'm still there trying to place my order. The manager was taking care of me then leaves without saying anything, have me waiting for minute or two but felt like five, not only was she holding me up, she held up everyone else because I ordered four foot long subs and the other employee could not do anything until the manager come back to complete my order. Needless to say, I received my order and left. As this location never fails me, something is ALWAYS wrong with my order. The bread was extremely hard, it crumbled and fell a part just by grabbing it. As usual, they are out of ingredients. Why I continue to patronage them, it always when I'm rushing to my one of my son's outdoor game, a sub is something that you can eat now and save after the game, and this location is near my house and on my path. I always spent $28 to $34 at this location per visit. I have given this location enough tries to know this is normal and I have stopped given them the chance to gain my loyal business. After 10 tries, I have to say enough is enough. If you have time, go visit the location in Stockbridge on Rock Quarry Rd or on Hwy. 138 or the one in McDonough in Lake Dow Plaza or across from Krogers on Jonesboro Rd. I have more enjoyment at those locations to know if you get a bad sub, its...

Horrible. Went there last night 7/24/17. Was a younger large African American male working the counter. I knew I wanted a footlong tuna sub and immediately checked to see how much tuna was left. Probably about 1/2" in both bowls if that and I said just make it a 6". He said "I can make a footlong don't worry". He proceeded to scrape the bottom and the sides of both bowls and maybe got one full scoop and a half...and if you've ever had a footlong tuna it should be at least 4 full scoops maybe 5 then spread out. He tried to spread that measly bit of tuna out onto a footlong and I asked if they had anymore...he half assed asked the younger white male if there was any made in the back and he just shrugged his shoulders. I said does that mean you don't have anymore? He said yeah...when he got about 5" into the footlong spreading that day old tuna and it was prob about 1/4" think on the bread I said "you know what? Don't worry about it" and I walked out. I have never seen such ignorance at that subway I have always liked it. But lately it has gone way downhill. Like these kids they hire don't care about anything or even having a job. Probably just cause mommy and daddy made them. I went to the one on lake dow when I left there which is prob 15mins out of my way seeing that I live off Kelleytown rd. And had a wonderful experience and they had two full bowls at 7:30pm. Not two empty ones. And I'm sure if they would have been empty they would have offered to make some more if that's what I wanted. Eastlake subway is horrible. Do not go there anymore. I have learned my lesson after being a loyal customer of theirs for almost 8...