I’m only giving 3 stars bc most the time I come it’s been great but the past 2 times they’ve messed up & thankfully the first time they fixed it no problem no questions asked. But tonight I made 100% positive to click OFF the marinara sauce on the pizza sub bc it’s the only way I can find to ring up just a pepperoni sub - and even in the comments I wrote NO MARINARA SAUCE ON PEPPERONI SUB PLEASE & Thank you & they still put it on there! I immediately told them it was wrong when I opened my sandwich & they said there’s nothing they could do bc they did nothing wrong! I even showed them on the app exactly how I wrung it up & they still professed they did nothing wrong & wouldn’t just fix it - they say they had to call the owner & I said okay I’ll talk to them to bc I wrung it up right & EVEV on my receipt & their order copy there was NO MARINARA listed- but all the other items down to the type of bread & cheese was on there. Then finally one of the girls said I’ll remake it , then a Hispanic woman came in during all this & they all started speaking Spanish - I guess they thought since I’m just a white girl I wouldn’t know what they were saying but jokes on them bc yes I understood very well what they were saying & they were looking over at me laughing as I checked the sand which they just made to make sure it was right & THEY STILL GOT IT WRONG ! So I just left ! Very displeased with the service I...
Read moreMy wife and I went in later one evening and ordered five foot long sandwiches, the two ladies in there weee very nice and friendly. Two of the sandwiches were the steak and cheese. We got home and changed cloths and get the food out to eat and discovered her sandwich was missing the meat. I’m guessing the Lady starting the sandwich heated it and didn’t tell the other, either doesn’t matter my wife called them and the lady told her to come back tomorrow and she would remake the sandwich for her. The next day we went in and two Indian fellows were working, which I’m guessing is the owner and son, no matter they were rude and wouldn’t remake the sandwich and wanted to know why we didn’t bring it back the night before, or bring it in with us. “Like returning an item to Walmart”, that was the younger mans words. My wife did take a picture of the sandwich the night before and she did eat much of it as dinner as a veggie sandwich. We will not be returning to this subway, and recommend others do not as well, let’s show the owner that we will not stand for people who do not stand behind there employees mistakes. there too greedy to replace a messed...
Read moreWe went into this Subway tonight at 9:30 pm for a quick dinner after our kids sports games- the door, Google, etc say they close at 10 pm on Friday nights. I normally have no issues with this Subway- and the staff are always nice and welcoming. Tonight there was a teenage boy and girl working instead of the usual owners. When we walked in the door they both just starred at us as they were pulling out the sandwich paper, no hellos or anything. They just starred at us... didn't ask what we needed, nothing. I said hello and the young girl rolled her eyes at me. My husband said do you want to eat here? And I said no, not really, now. The young girl ripped off her gloves and went to the back of the restaurant. I don't want the owners to get a bad reputation because of these young kids who don't take pride in their work, or even want to do their job. I don't know how to get in touch with the owners now that it's the weekend, but I hope those kids get a lesson in how you act when you represent...
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