Taco Bell — Restaurant in Georgia

We visited around 2:30am on Saturday September 1st. This is the absolute worst Taco Bell that I’ve ever, in life visited! We are Vegans and attempted substituting the meat on a few items while ordering. The Manager gets on the speaker and cuts off her employees and states “We threw away the black beans so you can’t order that”. Taken back a little, we still proceeded ordering and use refried beans instead, since no other options were provided.

When we arrived at the window, I provided the cashier with my card, she swiped it multiple times and then called her Mgr(Calandra) over. The cashier explained to Calandra that the machine continued to time out and was taking 2/3mins to process payments. I waited patiently, without any direct communication. The cashier swipes my card 3 other times during this process.

I became concerned and checked my account. At that precise time, the cashier opens the window and tells me that my card is declined due to insufficient funds. I explain to the cashier that this isn’t possible and literally handed her my phone with my Chase application open, showing each swipe pending.

Calandra(Mgr) comes back over to the window, takes a look at the charges and tells me that they are pending. I showed her and explained that everything for that day was pending, and are not posted until the bank processes the payments. This lady proceeds in giving me an unsolicited lesson on finance, explaining that pending charges do not prove that I’ve paid for anything. She then goes on to provide her examples with her bank, Wells Fargo and belittles my 14 year relationship with Chase. She became irate when I stated that I can not control when payments are processed, but the pending payment shows that my bill has been paid, and they should reach out to their credit company for further explanation on what was going on with their machine.

I personally understand that technology can fail; however, when a customer shows you tangible proof that their order has been paid, multiple times, it is absolutely unreasonable to argue.

The original cashier came back to the window and asked me what I was waiting on. I explained that I neve got my food. She then went into debate again, stating that I never paid for anything. Again, I pulled out my Chase app and asked if she thought I Ltd was reasonable to expect me to pay a 5th time. Calandra then yells that I needed to pay in cash, because she wasn’t giving out anything food that wasn’t paid for! Meanwhile, there’s a line wrapped around the building, people are honking and I still haven’t received my food, the lobby is closed...so I’m waiting. Calandra yells “I should call my bank and if I can’t afford my $12.04 order that she wasn’t giving it to me and that I’m welcome to call 800-Taco Bell if I didn’t like it”. The original cashier insisted that I hadn’t paid and that there was nothing else that she could do. A few seconds later, a different cashier came to the window, with an attitude, asking me why I believed that they were targeting my individual card, so I also showed her the charges and explained that I just wanted the food that I had paid for, and that I would leave.

The original cashier waved the came back to the window, waved for the people behind me to come forward walking. The Customers behind me got out of their vehicles and brushed against my car and squeezed in between me and my car and the window, to get their food. The cashier had the audacity to apologize that I refused to leave because my card declined, consequently holding up the line. I asked who was going to fix this ridiculousness when the pending charges post. Calandra said that it was impossible because I never paid, but “if” the charges posted she would refund them, all while the customers from the car behind me are still leaning against my car. I ask them to move politely, as they are handed their food, so that I could leave.

I left that Taco Bell without any food, frustrated with $48.16 in pending charges!...

I am writing to express my extreme disappointment and concern regarding an appalling experience at the Taco Bell located at 5518 Jimmy Carter Blvd, Norcross, GA. What should have been a routine visit turned into a deeply upsetting encounter that left me feeling disrespected, discriminated against, and unsafe.

After placing a simple food order, I politely asked for some sauce. To my shock, the employee at the counter responded with blatant rudeness, ignored my request multiple times, and refused to communicate in a professional or respectful manner. When I calmly asked for a refund due to this unacceptable behavior, the employee flat-out denied it. Instead of de-escalating the situation as any trained staff member should, she called the police on me with false claims, accusing me of refusing to leave — a complete fabrication. I was forced to begin recording the incident for my own safety and legal protection.

This experience was not just unprofessional — it felt targeted. Upon reviewing recent Google reviews for this same location, it is clear that my experience is not an isolated incident. Numerous customers — particularly people of color, and especially Brown individuals — have reported similar treatment. There are repeated complaints citing rudeness, hostility, and discriminatory behavior from staff. The recurring theme suggests a disturbing pattern of racial bias and discrimination, which should be deeply alarming for any national brand.

Here are some common issues seen across customer reviews:

Consistent rudeness and aggressive tone from staff

Refusal to provide basic items like sauces or condiments without argument

Multiple instances of customers being ignored or disrespected

Staff calling police unnecessarily, seemingly as a tool of intimidation

Unwillingness to provide refunds or resolve complaints in a civil manner

A noticeable pattern of disrespect directed at customers of color, particularly Latinos, South Asians, and other Brown communities

It is disgraceful and unacceptable for any business — especially a national chain like Taco Bell — to allow a location to operate in this way. This behavior not only violates basic principles of customer service but raises serious ethical and legal concerns about racial discrimination and abuse of authority.

Taco Bell corporate leadership must immediately investigate the conduct of the staff at this location, provide diversity and anti-bias training, and take disciplinary action where appropriate. No customer should feel unsafe, humiliated, or targeted when simply trying to order food.

This type of behavior reflects incredibly poorly on the Taco Bell brand and will continue to drive away loyal customers unless swift and transparent action is taken. I am formally requesting a full investigation into this matter and would appreciate follow-up on how it is being addressed.

We deserve better. All...

This may very well be the worst service I have ever received anywhere in all my years in God's Earth! I'm talking extremely rude. Granted the skinny black girl with the 1 braid wasn't all pleased to be there, it seemed. Initially, she was dru as all get out. She still mustard up enough unction to help me on the kiosk. The bony light skinned manager you had working tonight with the glasses on was absolutely HORRID!! Yes, I asked her to make my tacos over. I sat there too long, so I knew my tacos were getting soggy! She was just pushing orders and not paying enough attention to details. She had two ppl on the line already. Not many customers at all. Run the cameras back! As management, she should know, she wears many hats! After getting upset and VERBALLY telling me she was upset. She tossed them Tacos in the trash like she was dunking a basketball. Hard as heck!! When I asked who Management was, light skinned was quick to acknowledge it was her but got hostile when I asked het name. Quick to let it be known, SHE WAS IN CHARGE!! Nothing else seemed to matter! Lil miss missy with the braid, well she had no business jumping forth saying Ma'am it's not that deep. Uh, As a person who literally managed a Taco bell for a few years. Not to mention countless other restaurants. IT IS THAT DEEP EHEN SOMEONE IS PAYING THEIR MONEY LIL BABY. TELL HER THAT FOR ME! AS A MATTER OF FACT, GOOGLE GRECIAN GYRO! Every review may not be good. I can assure you, more excellent reviews than bad! Be on the look out for the name Franki! You will see my reviews. Well spoken of! Our and MY main goal is to be attentive to customers and show immaculate HOSPITALITY! A GREAT CUSTOMER EXPERIENCE!! Y'ALL NEED TO SPEAK WITH THEM. I WASTED MY MONEY BECAUSE, I DIDN'T EVEN WANT THE FOOD AFTER THAT! TACO BELL SLRIGHT. YOUR EMPLOYEES. MANAGEMENT PARTICULARLY, NEED A REVAMP! IT TEALLY ISN'T AN EXCUSE. GET IT RIGHT! I CAN TRULY COME MANAGE, GOD KNOW THAT! The employees and customers would love me. Bet that!! Because baybay....Geesh....