Taco Bell — Restaurant in Georgia

Over here it’s very 😳🤯🤯community and family! A lot of businesses have thrive here for years 25+ this is one, families as mine spend a lot of their money faithfully here. This location lacks Bc of the area being upscale and the teenagers not requiring jobs the adults work here. Fortunately, the cashier who was small frame Caucasian lady with glasses and a mousy appearance felt it ok to yell and point at me when I ask her why was she angry and walking away from my food leaving it in the window. At this point she begin yelling and pointing at me jabbing her finger towards me. She said if you hadn’t been on your phone, where was her mask? Now I’m realizing she didn’t even have a covering. Once I check my food, I notice she missed part of my order. I honked the horn and she came back angrily. She gave me the food missed! I ask to speak to management, and how did she feel so passionately, but left part of my order off. she return with none. I had to sit and honk the horn. When she came back A man returned I had to ask him for my receipt as she didn’t provide that either. It’s just going down over here. While he was helpful she made a point to argue sneer and point at me. If this location can’t do better it may be HEXED The obvious is I am a bllack woman on the phone. If that shall be problem and not quality service and checking food mind the fact this is what truly matters. But this is apart of the job. What makes it worse is no one was behind me😩no cars waiting. If there is a timer, I’d love to know. It took more time for me to get resolve which was none honestly. What was left of was gross and it taste like cardboard. Last resort. In this area ppl grow up here graduate from here their children attend high school here. 🚨 this behavior would not have been accepted nor would she have her job had she did this before now to the right one. I am assuming she doesn’t realize I am a resident within a mile of this location. I’m sure Bc they can’t keep staff she is someone that feels entitled in her behavior. But you are not warranted to yell and point Bc you are frustrated that fast food has to be pass to me a...

This is some of the worst staff I have ever seen. I have yet to have a pleasant experience with any employee at this location. They are genuinely annoyed by the presence of customers.

Using the mobile app, I can't recall the last time that "pickup at counter" was an option, because the dining room hasn't been open for quite some time. First it was the pandemic (understandable), but literally every other quick service restaurant within a 5-mile radius was open long before this location ever reopened. Now they just finished a construction project, regrading and restriping parking stalls, and the restaurant dining room is closed yet again.

Most people would be understanding of the circumstances, if the staff actually operated the drive-thru during the posted business hours. On my most recent visit, I placed an order for breakfast in the mobile app, and arrived to the drive-thru 30 minutes after it opened. I had already paid for the order, so despite no one answering me at the drive-thru, I was determined to get someone's attention. I pulled up to the drive-thru window and tapped on the glass, only to have someone tell me (while visibly irritated) that he was the only person there and that it would take 15 minutes before my food was ready.

This is the only drive through restaurant where I can expect to never be served at the window. Customers are told to drive around to the front door and wait to be served.

What are they doing here, and why is there never any food ready to serve customers?

Why is the staff allowed to continue to behave in such a way that customers never feel welcome?

When will customers be able to use the dining room again?

Who is the managing operating partner, and are they aware of the problems at...

Well I hope this is the Taco Bell that's right there at the intersection of Johnson Ferry and Lower Roswell Road Hey listen the last time I was at that store I had a few tacos that were soggy the taco shell was soggy they were Taco Supremes actually and I had a problem with one of the managers not Jasmine but another another black lady who was very rude and very Surly to me and very mean to me actually and the lady who was at the drive-thru cuz Jasmine was the one that was making the food this was on a Sunday I don't know who the black lady I don't know who the black lady was it to drive through I don't know her name and she doesn't know my name so the next time I come to that Taco Bell cuz I live in East Marietta the next time I come to that Taco Bell and that lady opens her mouth and talks to me like I'm stupid I'm going to have her arrested because I have disabilities okay so that's poor customer service and poor customer courtesy and I've been coming to that Taco Bell for 10 years and I got no satisfaction of how the woman was talking to me at the drive-thru because I had a problem with her and I had a problem with my food so I don't want that to happen again with that woman okay cuz I came home and I was very frustrated I was very flustered she made me very upset and a woman does not even know me and the woman obviously didn't know I had his abilities so with that being said I want her to stop treating me like I'm garbage okay that should never happen in any type of management wherever you work or whatever you do no member management at Taco Bell especially should never ever talk to anyone like that who has...