Over a month ago, my friend and I went to Thaicoon & Sushi Bar for lunch. It was her suggestion and it was a great suggestion because we enjoyed our lunch there. The food was good and the price was very reasonable. We were both happy about the place and the service was great! Even though I live about 25 minutes away, I'm in the area a lot and so I plan to come back as often as I can until my second visit I had an absolutely horrible experience.

I tried to come to the restaurant at a reasonable time but then there was a car wreck on I-85 when I was on my way. By the time I got to the restaurant, it was about 2:05pm. I thought 25 minutes before closing wasn't too bad. So I went into the restaurant and waited for service and by the time I spoke to a server, he said they already did last call. I said aren't they closed at 2:30pm? He repeated what he just said that they already announce last call. I asked to speak to the manager. I explained to the manager that it took me a long time to get here because of a car accident and I came by way before 2:30pm and could I at least get the food to-go? She said sorry they already did last call. She said I should've called earlier and ordered my food to-go. I was thinking... unbelievable.

I replied to her by explaining I called the prior week so I could order something to-go before and no one answered the phone call. Meaning why would I call before I come when they don't even answer the phone calls or at least my phone call. She asked what was my phone number because it was probably the missed call they missed. Okay?? why does she want to know my phone number now? Why is that relevant at that very moment? I was so annoyed, hungry, and frustrated that I said I will never come back here again. I was surprised that I actually said I would never come back since I did really like the restaurant until that happened.

She asked what I wanted to order. I wasn't even sure because I needed to glance at the lunch menu. I picked something off the menu really quick, I then paid, waited for less than 10 minutes, grab my to-go order, and left.

Reading the past reviews on here about how awful their food was, I disagree so far because the food I received was really good. The restaurant looks nice and clean and so I cannot complain about that either and that's why I would've been a regular customer. But with that horrible experience, I felt very frustrated and very disappointed. The server and the manager definitely did not seem to care about the customers or at least with my time and frustration.

I don't normally like to write bad reviews unless it needed to be said and unfortunately, this was one of them. Two stars for the good food and clean place. Three missing stars for the folks at the restaurant who do not care about their customers.