Tropical Smoothie Cafe — Restaurant in Georgia

Had a TERRIBLE customer service experience yesterday. I placed an online order, and I was just coming to pick up my order and they refused to give me my order due to me not having on a mask. However, I order from them all the time and I’ve been coming to this location since it opened. I would probably say that I spend close to $60-$75 a week because I’ve always been a fan of the Blimey Limey smoothie and the plant protein they offer for vegans. I have been inside plenty of times without a mask, and it was no issue picking up my order or I will have it delivered via Uber. I don’t have anything against wearing a mask, it’s just that at the time when I went in that night I didn’t have another in my vehicle. And I was told I can purchase one for $1. I was very offended to spend $1 to wear it for 2 seconds to have my order handed to me. Yes my order was already made, paid for and was sitting literally behind the counter. I can see if I came in trying to place an order without a mask and you refuse service, but the fact that my food was already paid for and they would not give me my order is sickening. My family has ordered with the same location before, because we are fans and support businesses in our area. And they have provided a mask for my family, and wasn’t given a $1 fee for a mask. I asked for a refund, because I was not about to pay $1 for 2 seconds of wearing a mask for a online order placed for $14.20. This just reminds me daily of why I would rather travel further out to the North Decatur location of about 20 miles before I give this location another dollar. My family and friends will not be supporting this location either, and would travel further for better...

First off! I’m glad we have a location in our community. This is a positive post but also I’m providing feedback in this way because our business owners have to keep the same standard of product that we expect in other areas in Atlanta that I will not mention. So regarding this location, I understand opening pains, training, staff etc. my first three visits were excellent. I met the owners, food was great service is still great, however the last two times my wraps have been made very badly. Each time the wrap was not cut through completely and the wrap was loose. Once before they missed the key ingredient in my smoothie ( banana ) and they had to remake it, the employee remade it but what he did was open my drink cup poured it into the blender bowl and added the ingredients, mixed it and gave it back to me. Since the owners didn’t appear to be there I just left and I was going to tell them last night 12/11/2021 but didn’t see them again, also I know they can’t be there all the time. Note to all that read this post I gave a 4 star rating in lieu of this experience because I want the location to strive but I want the managers and owners to watch the food making process and tweak or correct anything that may not be right. What we don’t need is another subpar restaurant in our area. We don’t have to be nasty or angry when we will any location know what our experience was but we must tell them because they don’t know what we don’t share. I wish this location the best and I want them to be an example of what great service and food looks like in the south...

So nasty! This is the one close to my house! But I rather go to the one on panola ! I eat an açaí bowl every day from tropical smoothie cafe. Every SINGLE TIME I COME TO THIS ONE THEY MESS MY BOWL UP! They pile peanut butter on my bowl when the topping Is called a drizzle! And that’s all I want is a drizzle! The peanut butter was like 2 inches tall in my bowl it made me throw up because I don’t like that much peanut butter. And they to it every single time. It’s called a peanut butter DRIZZLE! They stack it on the açaí bowl like they’re making a pb&j and I’m sick of it! I spend too much money at this restaurant. I am going to now contact corporate. The bananas were rotten and my bowl was just a complete bowl of slop! I’m highly upset. I am beyond mad because they were close to closing and i want my money back. They never have the right coconut. They go to Kroger and get them thin cheap bags of coconut and it’s just not a good substitute for that bowl. And they give a very small amount of granola. The bowl is just horrible from this. Panola is the best!! The bowls he well put together. I refereed a friend to this one and they were highly disappointed as well. They need to train those kids how to make a bowl because it’s too expensive to get home and the bowl is full of peanut butter rotten fruit and jus pure slop! I’m calling corporate! This location is pure ridiculous with how they make...