Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Georgia

If they had a 0 rating I would rate the food/service 0. As I approached the drive-thru window at 3:58. She ask if the order was a pick-up and hands me the tightly sealed drinks, no straws. Next, she tells me to park ahead...Now I'm annoyed!!!

I placed an online togo order at 3:40, for order to be ready at 4:00. I called the restaurant at 3:55 to inform them I was in route. Mind you, I stay 5 minutes away from the location on Thorton/Maxham but decided to go with their store because they had a higher rating.

When I arrived at the restaurant, the food wasn't ready, red flag should've ask for a refund then. Here is the part that's frustrating, I informed the young lady that answered the phone prior to my arrival to make sure the order was correct, food packed fresh and cooked to order. She stated, "Your order will be ready once you get here". I ordered 1 Signature Sandwhich Meal with a large fry, an extra Signature sandwich, 2 Zax Meals, large fry, one with bread, one without and the shrimp combo, extra seasoning on all the fries. All with strawberry signerature lemonades and one large sprite. I ask for all Zax Sauce/Ranch & ketchup only.

After the food came out at about 4:15, the chicken in sandwiches were overcooked, no meat, only burnt crust, no extra seasoning on the fries, no large fries as requested, all fries were small portion. The drinks were sealed with no straws until after they bought out the food 15 minutes later. After I requested Zax, Ranch & ketchup only, they still bought Zaxtail sauce which isn't the best tasting sauce and season salt in a cup, which I specifically ask for extra seasoning on the fries! But this is what really frustrated me too, poor customer service after I just spent $51 on trash!!!

Called the store again to express my concerns, clearly the manager picks up the phone, asking me my name in a rush asking do I have the right store??? Like huh, I'm outside, after I explained the experience, he tells me that he wasn't able to micromanage the employees, because he was with contractors...hmmm what kinda of employees do you have working there because my order wasn't correct, chicken was over cooked, fries weren't seasoned, incorrect portion sized and instead of you finding a solution, you are the manager, being the problem.

He goes on and tells me to bring the food in and he can, "Try to get more fries & 2 chicken patties that aren't overcooked", or give a refund. I explained that I wasn't dressed appropriately, then he starts telling me about regulations. There were literally no cars behind me or in line. He insisted on me bringing the food back in after I told him I wasn't dressed, he's like I can make it over. That would've been fine, but I wasn't dressed appropriately but you could tell he didn't have care in the world and probably get unsatisfied customers at the time. But one thing I promised him is that I will write a review about this horrible experience.

The manager never apologized for my inconvenience, spent a wasted $51!!! That says alot about this restaurant because professionalism starts with the manager. NO EMPATHY, don't eat at this location, you'll be disappointed, check your food if you order online and make them fix over or refund if incorrect. If I was dressed appropriately I would've waited!!! 3 hungry kids, what a shame and will still didn't eat the trash!!! Now I'll calling the corporate office. HORRIBLE MANAGER, where do you get this people from Zaxby's, you guys need to train highly qualified mangers,...

I visited this Zaxby's yesterday and after receiving a large peach tea that was warm and had NO ice, I asked for a cup of ice, so that I could drink the beverage as intended. The lady told me that I would have to pay $.75 for a cup of ice. I lifted the lid to show her that I was given a warm drink and she still insisted that if I wanted ice, then I would have to pay. I explained to her that the products served are not up to Zaxby's standards and asked for a refund. She said she would need to see my card again to issue the refund. Instead of refunding me, she charged me two more times. I realized this after leaving the store and called to speak with their manager. The manager said that I would need to return to the store. I did. I showed the manager all of the charges charged to my account by his worker. He insisted that the charges were refunded. After speaking with someone from my bank, they explained that two of the charges were refunded, but the biggest charge was not. In my thinking, when a merchant takes my card to give a refund, isn't it fraud for them to add charges instead of take off the charges? On the SW sides of Atlanta, I have experienced and talked with many others who have experienced similar treatment when patronizing fast food establishments. It is not right for these disgruntled workers to take out their personal frustrations on customers and rob us of our earnings. We go to conduct business and they're hiring crooks who aggravate and steal from customers while downgrading the brand of the company. Don't trust these crooks with your cards. Use cash to...

This is the 3rd time that I have been craving Zaxby’s only to arrive at THIS PARTICULAR location and not get 100% satisfaction with the meal.

Don’t get me wrong their customer service is amazing and the kids seem like positive people, but the food is always close to cold (and now I’m beginning to take it personal).

My fries were no where near lukewarm. They were hard, burnt, and cold. I didn’t want to return that day because I had driven home already (which was less than 3 mins away).

The next time, my bread for my sandwich was so hard that I switched it for bread (back at home, of course). Not the same taste but it was editable.

Today, my chicken was so cold that I threw it away. I didn’t even bother returning for a refund because of my frustration and the long line.

PLEASE TRAIN THE CREW (night shift/ Sundays) on how to properly prepare the food because this is getting ridiculous (and this is the closest Zaxby’s to my home).

I don’t want anyone to get in trouble, but Zaxby’s is FAR from cheap so please make it worth it. I’m sorry guys, but this is getting out of hand...