Moondance Grill — Restaurant in Germantown

Title: Disappointing Dish, but Exceptional Atmosphere and Service

Date of Visit: 06/03/2023

I recently dined at Moondance Grill at 8 PM and was overall pleased with the atmosphere and service. However, I must express my disappointment regarding the dish I ordered, the boneless braised beef short ribs priced at $42. Instead of the expected short ribs, what I received was pot roast. While the pot roast was delicious, it was not what I had ordered, and more importantly, it was not listed on the menu.

The restaurant's atmosphere was perfect, creating a pleasant and enjoyable dining experience. The ambiance was well-crafted, contributing to a relaxing and comfortable evening. The service was also top-notch, with attentive and friendly staff members who ensured that our needs were met throughout the meal. I appreciate the efforts made by the restaurant to create a positive dining environment.

However, the issue arose when I received a different dish than what was described on the menu. Prior to my visit, I had viewed the Moondance Grill website's menu, which featured a picture of what was supposed to be boneless braised beef short ribs. The image clearly displayed a stringy cut of beef, resembling the dish I had anticipated. Unfortunately, what was presented to me was pot roast, which is not listed on the menu as an alternative option.

When I inquired with our waiter about the cut of meat, he insisted that it was beef short ribs. Knowing the difference between these two cuts, I kindly pointed out that what I received was pot roast, not beef short ribs. He apologized for the confusion and acknowledged that the menu might be misleading. It was disheartening to discover that I did not receive what I had paid for and that the restaurant had substituted a cheaper product without informing customers.

In today's business landscape, it seems that maximizing profits has become the primary focus, sometimes at the expense of customer satisfaction. This experience serves as a reminder to be cautious when dining out, as you may not always receive what you expect, even at reputable establishments like Moondance Grill.

Despite this disappointment, I must emphasize that the atmosphere and service at Moondance Grill were exceptional. However, I hope the restaurant addresses this issue and updates its menu to reflect accurate descriptions of the dishes being served. Clear communication with customers is crucial to ensure a positive dining experience and maintain trust.

Overall, Moondance Grill offers a lovely atmosphere and excellent service. However, I cannot overlook the fact that I did not receive the dish I ordered, resulting in a significant letdown. I hope that the restaurant takes steps to rectify this issue, ensuring that future patrons receive the meals they expect and pay for.

Note: As a reviewer, it is important to remain objective and provide constructive criticism while acknowledging the positive aspects of...

My wife and I have always wanted to try this place, and we finally got a chance to have a day date. So we tried this place out. Terrible service and food was bland is a nice way to put it. Here's what happened. We arrived, and it took a while for server to take our order. Our first time here, a "bucket" of fries arrived at our, we were like cool. This is new. So thought these were complimentary fries. We finished the fries before our easier even arrived. Our waiter finally arrived and took our order. We were ready to give our drinks and food order. The drinks came out fairly quick, but order order to a while. So we had to ask our water which did not check up on us, the status of our order. Our order 30 minutes later was not complete. Our order was not good. Our order was sitting on the counter. We ordered 1 steak since we order like 3 apps. We wanted to share our food. When our steak came out, we asked for plates to share from the staff that brought our food ( not our waiter). As our waiter walked by to " check up on us" his comment was, " we did not charge you for steaks". That comment tells me our waiter was saying we are eating someone else's steak also. We told our waiter, "we are splitting our steak" that we ordered. The steak was flavorless, and chewy. Not what we expected for a steak restaurant. It made sense as why he made that previous comment. The staff made a mistake and brought someone else's fries to our table and we ate them. We ordered raw oysters, but they have us baked oysters. The baked oysters were cold and bland. Our short rib tacos, we're bland and avocado looked old. Our tuna stack, the tuna tasted fishy and not fresh. I had to ask for a steak knife twice even though our waiter knew we ordered a steak. So on top of all the bad service and food, we were sitting by the cash register where the wait staff was hanging out. Since they were so close. I could here them talking. And I heard them talking about my wife and myself. Needless to say, this was the worst experience for a steak restaurant first time outside of covid or precovid. I DO NOT reconnect this place. Even if the staff was having a bad day, the staff should still be professional and not talk about the customers the way they did. Being that this place is in Germantown, I had higher hopes and expectations. Entire experience...

RAW FISH ALERT. BUYER BEWARE. NO COMPENSATION IF THEY SERVE YOU RAW FISH.

My wife and I ate at Moondance on Sunday, May 22nd (2022) for brunch.

I ordered the Redfish. When it was delivered to the table, the presentation was beautiful. However, when I took the 2nd bite, on the thin end of the filet, it was raw and barely lukewarm.

As I cut down the length of the filet, from thin end to thickest, it was even more raw.

It took me 20 minutes to get the attention of my waitress despite countless other waiters and waitresses passing by our table looking at the full plate of food sitting on the edge of the table and never asking if we needed anything.

When I was finally able to flag down our waitress, I explained that the raw bite didn’t sit well with my stomach and I’d prefer to not eat anything. I asked her to remove the meal from my bill.

She did as I requested and removed the entree from the bill, but still charged me for the salad that never came out until the entree was delivered (crowded table and rushed food delivery).

No manager ever came to the table. Never offered to remove the appetizer. Nothing.

I've traveled all over the world, and eaten some amazing food in some five star and Michelin Star restaurants throughout Europe… so I know what good food and good service is supposed to be like.

That’s why, when I want good food at home, I support NON-chain restaurants.

If I could give my review zero stars, that’s what I would rate it. But, Google doesn’t allow that. Here’s why I’d rate it zero stars: Undercooked seafood! Poor teamwork Poor service Rushed food delivery Lack of manager concern Lack of any form of compensation for the inconvenience

Tommy Peters was a great man and restaurateur. He will be greatly missed but, more than that, he would be sorely disappointed in what Moon Dance has become.

As a fellow Ole Miss alum, we’ve always supported Tommy’s restaurants through the years because they’ve been great - BB King’s, Itta Bena, and Lafayette’s, but I’ll never go back to Moon Dance.

Very Disappointing. I guess an era of good dining has passed with Tommy, which is sad...