Bob Richards Jewelers — Local services in Germantown

I'm truly disheartened to say that my recent visit to this jewelry store was nothing short of a nightmare. The rudeness and lack of customer service left me astonished, and I can confidently declare that they have lost a loyal customer.

From the moment I entered the store, it was abundantly clear that the staff had no intention of being helpful or accommodating. I was ignored for what felt like an eternity, despite there being very few other customers in the store. When I finally managed to catch the attention of a salesperson, their attitude was dismissive and condescending. They seemed more interested in chatting amongst themselves than assisting customers.

To make matters worse, when I inquired about a particular piece of jewelry, I was met with eye-rolling and an abrupt response that implied I was wasting their time. It's as if they had forgotten that they were in the business of selling jewelry, and, in theory, helping customers make informed decisions.

I felt not only disrespected but also embarrassed by the way I was treated. A jewelry purchase is often a special and sentimental experience, and I had hoped to find something meaningful here. Instead, I left feeling utterly dejected and frustrated.

It's safe to say that I will never set foot in this store again, and I will actively discourage friends and family from doing so as well. The lack of basic courtesy and professionalism displayed by the staff is inexcusable and reflects poorly on the entire establishment. It's a shame that they've lost a once-loyal customer, but their appalling behavior leaves me with no...

Went to Bob Richard's Jewelers today to consider upgrading my stainless/gold Rolex Day Date that was purchased there in 1987 and it has been serviced there for almost 40 years for a newer watch. When I walked in the store, a lady came up to me. She asked me what I wanted. I told her I was interested in trading my Rolex in for one that was more comfortable and easier to read. She was not rude, but not friendly either. She asked me questions like "do I have the box?" (to a 50 year old watch) and "do i have extra links?" which i do. She took the watch back to Mr. Richards and reappeared several minutes later. She told me Mr. Richards' said "the watch is too old for them to be interested in it" and that they "do not want it because they cannot source parts for that watch anymore." I asked if they had vintage watches. She directed me to the used watch section where they had several watches that looked just like mine. All in all it was not a good experience. I mean when I am interested in spending $1000's of dollars, I expect courtesy and respect. I suppose maybe they are nicer to their "regular" customers. I will be going back to King Jewelry even though their selection is smaller. I think i would have expected a sales person to show me some watches that were more comfortable and easier to read but she seemed like she really did not care. And that is the reason for my 3...

Owner was extremely disrespectful to not just his potential clients but to any individual who isn’t a paying customer. The area is under construction and I happened to park by his place. Why? Because it is called a public parking lot for paying customers not just at your facility but any store in that area. I’m assuming that’s why you have other designated lots for YOUR customers. Owner has no respect nor the courage to have stepped out of the building himself to address his concern to me instead he sent his employee to lecture me that the owner doesn’t like a young man parking his car near his store just because he isn’t his customer. Have some decency and a bit of kindness. What a joke of a store. It’s why I have other jewelers especially for my Rolex’s. You are a joke. Lost a...