Subway — Restaurant in Gibson City

The staff is 4-5 stars; they're generally friendly and do a good job. But he franchise owner barely gets one star. In my opinion, handling mistakes is what differentiates a good restaurant, so that's why two stars.

Short version: the franchisee is lazy and uncaring. Eat here at your own risk.

I used to get carry-out sandwiches here pretty often. I get my wife a veggie sub on Italian bread every time. This most recent time, though, the sandwich was made on pita bread with melted cheese and some kind of sauce - which is a completely wrong thing. Fine, people make mistakes, but I'm owed a replacement. It's over 25 miles round-trip to go back, so I use the "contact us" to see if it can be made right.

I got an obvious impersonal form letter back from the franchise manager with no detail about my specific situation. I guess this happens a lot, since he clearly has no time. The letter offered a coupon for a free sandwich. Ok, I guess that's the bare minimum one can do, though "also a cookie" or some similar trivial token for the inconvenience of my wife not getting lunch would've been nice. When I replied to the email with my mailing address, I got a bounce message. Apparently the manager CC'd an invalid email. Great use of tech there.

When I got the coupon a few days later, it's only for a plain six inch sub; any extras are not included. The sandwich that was screwed up had extra cheese, which was obvious from the receipt info that I provided in the form - but remember, he has no time to actually read feedback. So, now I have to actually pay for this replacement sandwich. And the coupon won't work in the mobile app, of course, so I also get to go stand in line instead of getting in and out.

Yeah, it's only a dollar or whatever, and just a few minutes in line. But the point is that this whole experience reeks of not giving a damn about the customer. Gibson City is a small town, and people have only a couple of options. I can only assume that the owner is banking on that to stay in business instead of pretending to care. Well, this will be the last time I visit. I live almost as close to Bloomington and Leroy, so I'll be going to those towns instead. After finding out who owns those franchises, of course.

I suggest you do the same. If anything goes wrong at this particular Subway, you're not...

My husband and I have been going to this Subway for Years and have never been treated the way we were this morning Ever! Upon walking in the lady came up and rudly asked what we wanted, my husband asked for Italian herb and cheese and she snapped at him that they only had white, wheat and Flatbread acting like his request was an inconvenience,so once he chose she continued to have attitude through making his sandwich. She asked if his and mine were all we were getting and I stated yes, as mine was being made my husband was trying to get our kiddos to the car, she yelled at him that he can't leave until it's paid for so I quickly put my card in the terminal, he stated it's paid for and she rudly told him not yet it's not! He told her she was rude and needed to work on her customer service skills. He wasn't wrong, the other young lady considering what happened was super sweet and helpful. This lady who I can only emagine is a manager of some sort clearly needs put in check, there is no reason to be rude to customers and act like they're an inconvience! What an awful experience I truly hope the owners...

I did an online order today, always easy to do to be able go pick it up and head home after work. It wasn't a big order just 2 sandwiches made differently. And of course my sandwich was fully made wrong. It was a BLT with just cheese and veggie toppings no sauces or anything. I live 25mins away from Gibson. And since it was an online order I didn't think I needed to check it. So I got home and my BLT was made like the other sandwich I ordered (and that one was suppose to be a 6in and it was a footlong also) and it was missing it's cheese which i paid for double cheese. I dont get sauces because I dont like any and add my own at home. I couldn't eat my sandwich. I tried calling the store multiple times no one would pick up the phone at all. And the mailbox is full so can't even ask to be called back. And I'm not going to drive all the way back and waste my gas. I'm so tired of someone messing up my order. Literally had a paper in front of you to read the toppings and everything and did not read it correctly at all. Guess another place I will never return...