Gibson City Illinois Secretary of State Facility — Local services in Gibson City

If I could just give them a “sliver of a star” I would. Just for having enough ambition to be open, and come to work with a pulse. See they took my previous added/edited review down. (Cancel Culture) No bad words - just truth. Gonna go back a (5th TIME) again. Edit this one too. Go back to the “pulse” one. If You don’t want TRUTH!!! - Don’t ask on survey & save face. PATHETIC. I expect worse service next round for “revenge”. Guy came out “TRACY” Showed him my documentation- told him “they told me when I called- to bring these documents “ while standing in line in the hot sun with 6 Senior citizens for 1 hour & thirteen minutes. He asked me so, who are “they”???. I called directly into Gibson DMV the day before. (MR Customer Service ) So you better get names to make “they/them” Accountable- I .Got rejected 4th time after standing in line in the sun. Mmmm mmmm. Wasn’t gonna start the name game, but……. Juice is flowing -...

I don’t know when it became acceptable to have your guest waiting outside in their car’s (if there is overflow I get that but there wasn’t), no sign’s up explaining why guest must be in their car’s unless called in either. Especially when you got over 10 empty chair’s, in your nice air conditioned building. Having people wait in their car’s when you know you’ll be more than hour in between guest is ridiculous. Are you paying to keep my car running so I can keep MY AC on and not get heat stroke? Are you paying for the half of tank of gas I just wasted sitting here cause it’s to hot to roll windows down and just rely on the air from outside for OVER A HOUR, when you definitely had room to seat people. I get your DMV, and you work for the State, and it suck’s. But that’s not everyone else’s fault. A little common courtesy may just stop all the complaints from your guest, that you also love to whine...

The ladies of this facility, the tone in your voice is very stern as soon as you walk in the door. On April 18 you were immediately told as you walked in the front door to sit in your car. There was plenty of seating and no one sitting in the 12 or so chairs that were available. When it was my turn to buy a new sticker for my vehicle the stern angry tone was still there. I usually go to the DMV in Tilton and the entire staff welcome you and treat you with the utmost respect. This is the second time I've been to the Gibson City DMV and it was the same uncomfortable...