Dairy Queen — Restaurant in Gilbert

My wife last Tuesday had ordered an ice cream birthday cake for our son's birthday on Sunday. When we went in Friday night to pick up the cake there was no information given to anyone that just was needed to be done. This tells me that there's a serious lack of communication and continuity among the staff. But, they are in high school. All the kids in this place are in high school so I don't expect too much. After all when I was in high school, nobody expected too much for me because oh wait, I was a teenager and my main purpose in life was school skateboarding and chasing girls. When I showed up on Sunday they had the cake already and they apologized and were polite. Nothing was lost. I was simply inconvenienced a little. Is this place a good place for ice cream? Yeah it really is because there's Cold Stone creamery and from what I understand the management treats their people like garbage. Any ice cream is really overpriced. Yes, it's not soft. Serve and a make it right in front of you with a whole bunch of fixings. But you know what ice cream shouldn't feel like it's 40 lb in your stomach. You can get a nice light cone here and be on your way without it being a huge operation. Well I can continue to visit. Well sure I will. Because it's a dairy Queen, it's not like you're going to Morton's and spending...

I dont leave reviews for chains just because there often isnt much to say. But I had such a good experience here. I really only come to DQ for a blizzard and often the cotton candy blizzard in the summer. Over the years i have been screwed out of countless blizzards being not well mixed, not having enough flavoring, not having enough toppings, and these things aren't super cheap! So I read reviews and the DQ closer to me had awful reviews and so i made the drive to this one hoping for a good experience based on these reviews that seemed promising, and this might be the best cotton candy blizzard i've ever had. whoever is in the back mixing up blizzards is doing gods work and I hope their pillow is always cold at night and they have everything good happen to them. I know the bar might be on the floor for drive-thru ice cream but im so happy there is still a good location around me where i can be excited and not nervous when being handed my ice cream. 10/10 recommend...

Is Dairy Queen’s policy when you order a blizzard they are suppose to turn it upside down? If they don’t then you get a free one? Everyone knows this is their policy since the beginning of time. Well tonight, the owner, rather than choosing to show his employees great customer service, decided to get in an argument with me about it. He said his employees always do it unless we request lids. We didn’t request lids but ok. Then When we said we know they didn’t because they handed us our order in a bag. He then proceeded to say I’m sure they did it and then gave you your order. What?! You are seriously calling us a liar over a $6 blizzard? Then if that wasn’t enough, my wife ordered a banana split with nuts and they just placed whole peanuts on the ice cream. They don’t grind the peanuts? I have never seen such...