El Pollo Loco — Restaurant in Gilbert

My chicken was dry and pieces were small. I am a regular at pollo loco and I’ve noticed how the product has decreased their taste, portion and employees are lacking customer service. Not referring to all but this specific location. I placed my food order to dine-in and the when I received my order I let the cashier know I had requested for corn to be excluded. She took the food back and the person preparing the food got annoyed and started shaking her head asking her if I had requested my food with no corn. The cashier did not answer her. But I let the person in the food line know that I had requested no corn. She prepped my food but this time with smaller portions than the first incorrect order I had previously received. I will not be returning to this location. Please have employees stop overcooking the chicken, you are giving these customers dry chicken and you are...

I ordered food and sat down to eat. The entire time I was eating the teenager/cashier was sweeping the dining room. Kicking up dust and dirt in the air while I was trying to eat. I started my 3 piece meal, trying to enjoy it while he swept behind me the whole time. When he stopped I looked back and he was on his phone. But he dissapeared after I kept turning around. While i was eating i started smelling a chemical very, very, very strong. He was mopping the floor with a chemical cleaner. I no longer could taste my food. It would be trying to eat with a fresh can of paint under your nose. I asked him to stop as that was all I tasted, breathing in heavy toxic chemicals while trying to eat. I talked to the manager and Lauren said sorry we are trying to watch labor! Shame on everyone. I will never eat an el pollo loco again. They care more about saving money than...

It's sad to see that even though places give you choices, there is no quality control. I had to trash my meal it was an awful experience this time around be careful what you ask for! 08/30/23 I thought of giving this place another try today however even though i asked to scan my app kid went ahead and started inputting the order prior to scanning however when i pointed it out the manager came around tried fixing it then she said sorry you can't get your points this time around better luck next time I guess it sucks cuz previously when this happened i simply added them myself afterwards yet now you can't, the manager refused to start transaction over therefore I simply did showed attitude of not caring for customer satisfaction, once again I'll warn everyone careful when you stop...