Subway — Restaurant in Gilroy

We usually don’t use coupons, but we got some in the mail and decided to take advantage of the deals today. Unfortunately, the experience was really disappointing. The person who helped my husband with his order was rude and seemed completely bothered that he was using coupons and ordering two sandwiches. The customer service was so bad that he ended up ordering his sandwiches the same way just to leave faster.

I work in customer service myself, and it’s sad to see someone act like helping a customer is a burden. If you look annoyed just because someone walks in or uses a coupon, maybe that’s not the right job. Customer service makes a huge difference for any business, and because of this experience, we won’t be going back to this...

Food was great but customer service sucked. Lady that helped us was rude to me and other customers as well. She first helped a customer ahead of me and a walked in guest came in and she dropped everything to help the walk in. She didn’t even excuse herself and apologized to the customer for not finishing her order. Then she skips me and doesn’t help me at all until I say something. Then she directs the other employee to help me and rudely makes me...

Today my experience with this subway was not great. I came in there were 2 employees in the store. One behind counter preparing pick up orders the other in dining area on her laptop ( not sure what their company policy on that) but the girl behind counter was distracted by all the pick up orders...trying to do mine and everyone else's at the same time. Its not her fault but store management needs to look...