Cardenas Markets — Local services in Gilroy

Avoid this store at all costs! ¡No visite esta tienda!

They have AWFUL customer service. If you are able to go in without having to interact with the employees, you should be okay. Especially now that they have self-checkout. Before those, you would have to wait in line FOREVER!

Also, good luck getting food. The food court area is AWFUL! They have a rude employee during peak hours. I waited in line for 20 minutes, and when it was my turn, the lady helping walked away and went to help someone who was standing in a random place. She then said that where I was standing wasn't the line. I was in line in front of the register where I stood behind the previous two people she helped. The lady was grumpy, but I don't hold that against her. She was alone, and you don't necessarily need to love your job, but her denying to serve me to go assist someone else was simply rude. She could have at least said, "Let me go help that customer over there. He's in the wrong spot, but he has been waiting for a while." I would have been okay with that. Instead, she just walked away after ringing up the customer before me. She didn't even acknowledge me. Not until I asked her what happened to waiting in line? I asked the manager how come there wasn't an "official" line, and there's only one employee in that area when there were so many of us waiting. It took her like 20 minutes to make two burritos.

The young manager simply said, "Yeah, she's the only one" after I asked how come she had no help. I didn't even tell him that she ignored me when it was my turn after she had helped two people before me as I stood behind them IN LINE. He was dismissive and unbothered. He didn't even pretend to care! Want to know what the young manager was doing? He was bagging groceries next to (literally next to) a female cashier. By the way, there were no long lines or anything. He wasn't vital in that space and moment. He was mostly mingling. Why couldn't he go help in the food court area? An employee who was close by overheard the conversation and offered to help. She made the suggestion, NOT him. Why wasn't she asked to assist before when so many of us were waiting? It's not only about the volume of people but also the length of wait time.

I ended up leaving. They obviously don't care about their customers AT ALL. I can always go buy food somewhere else. I wish I had known that my time was being wasted...

If someone from this supermarket ever reads this, please indicate where the line gets formed in the food court area, have a number/ticket system, any way of making sure the employee doesn't get to arbitrarily serve who she wishes. Apparently forming a line in front of the register wasn't the way to go. Yet again, she did help the two men before me, so I'm not sure. Please better train your employees. Tell the managers to pretend to care, to at least say "sorry about the inconvenience" or something! Being a manager is not just closing the store. Also, don't bother to reply to my review with the generic response you have left others. Unless you actually implement changes, don't bother.

Most importantly, it breaks my heart that as a Latin business, they have such poor customer service. Just because you serve mostly Latin@s, it doesn't mean that we are less worthy of good or at least decent customer service.

This is the very first negative review I have written in my life, but I had to do it. Mostly out of frustration as they clearly don't care.

If you live in Gilroy, go to Arteaga's instead. They are a superior supermarket. I wished I lived closer to Arteaga's. Instead, I live 3 minutes away from Cardenas, but this is the last time I put up with them. I have experienced terrible customer service from them over and over again. This is...

This store is very deceitful. They have a scheme where they advertise lower prices and free gifts with a certain purchase but in the end they don't acknowledge their own advertisements. They do this all the time. Plus, cashiers don't like to call their managers or supervisors, it's almost as if they'll get in trouble for getting them involved. Self checkout should be a piece of cake but they don't even know how to handle the registers without many people getting involved. There's always panhandlers outside following customers to their cars begging for money and or groceries. People selling fruits and toys in the parking lot are not a problem but the panhandlers are scary since they're all men. They drive really nice cars and dress well. It's scary to have them follow my young daughter and I to our car asking for money, some of my groceries and or any work I may have in my...

This location is not what it use to be. My husband went in to order the food. While I waited in the car with the kids. The girl behind the counter was about to end her shift and had a attitude problem. I know if I went in she wouldn't be talking to me that way. My husband ordered the pozole and rice and two tamales. We got home the food had no flavor what so ever! Horrible. Oh and the girl behind the counter even tried to over charge my husband. He saw it before he left. Got his money back. Check your receipt before you leave before you end up paying for something you didn't even order. We won't be back at this location again that's for sure. I rather go to the one in San Jose off...