Pineapple Village — Restaurant in Gilroy

My wife and I met another couple for dinner at Pineapple Village. We've been there many times before; the food is decent, even if the service tends to have a deer-in-the-headlights quality to it. We each ordered a main dish. Two came quite quickly. Mine arrived 4-5 minutes later—at least long enough for us to encourage our companions to start without us. My wife's dish remained conspicuously absent.

As the three of us ate, we stopped multiple waiters and asked multiple times about her food. Each time we were told "I'll check on it." I wonder if they ever did. They never came back to tell us what they learned. Finally, one waiter said, "I'll get it right now."

A curious thing to say!

The missing food arrived shortly afterwards. The rest of us were done eating, so my wife only had time for a bite or two before boxing it up to take home. (Who doesn't enjoy reheated fish eaten from a cardboard box, right?)

When asked about the delay, the waiter explained that to-go orders take priority in the kitchen. While they were cooking our food, a lot of delivery orders came in, continually pushing our meals to the bottom of the list. My wife's dish takes longer to make than the others, so her meal simply wasn't important to the kitchen.

I guess some manager decided that to-go orders are more important than serving customers who made the effort to come to the restaurant. I have heard that food delivery services are not very profitable for small restaurants. Certainly the servers are not making tips off of to-go orders, so I wonder about the rationale. What I do know is that there are many (better) restaurants in Gilroy, and we'll be taking our business there...

I'm actually extremely saddened by this. My work regularly orders lunch from here a couple times a month. I saw PV had a Bento Lunch special and thought I'd enjoy that today. I walked in to zero welcome or acknowledgement and had to flag someone, who I think was on break tbh, to find out where to sit. She asked the bartender, who had been right in front of me, if it was open seating. He said yes to her, still not acknowledging me. I sat at the bar where a menu luckily already was and then sat for a grueling 15 minutes while the bartender and house manager continued to do work right in front of me and yet never said a word to me or even make eye contact, or offered me water, or anything at all. After said 15 minutes, I simply got up and walked out, again to zero acknowledgement of the manager or bartender, who started singing "Simple Man" instead of providing me any form of service. I walked in and was treated like I didn't even exist. Like I didn't belong there. Like I wasn't welcome there whatsoever. It frankly has me feeling remarkably self conscious as I work in an office environment; I'm wearing a bright white collared shirt and clean tan slacks with brown leather shoes. Let alone having flame red hair, I was able to walk in and stay for 15 minutes and may as well have been a ghost. I honestly don't understand it.... Needless to say, I won't be coming through to be treated in such a way again after being thoroughly ignored, nor will I be requesting Chinese at...

Had drunken noodles with filet mignon. Noodles were greasy and still stuck together ( did not get separated before getting cooked ) but the mignon was just okay. Noodles felt a bit more on the soggier side. Noodles could have been a bit more flavorful but I guess that's where the filet mignon comes in, about 6-7 pieces in total. Portion was about good but the price doesn't really justify it, $16 for that plate was definitely not worth it. Water provided tasted weird, was "infused" with some lemons or limes so I did not appreciate it much, I would have taken their offer of regular tap water instead. Service was almost nonexistent because their restaurant was packed, felt like we got forgotten. Dining space inside restaurant is compact and only 2 waiters / waitresses to accommodate everyone. Guess I shouldn't be too harsh on the understaffing because they are looking for hires, they could use some good hires to replace the current waiter and waitress though for better service. Trying to be kind and sincere to employee taking the order and ringing us up for the food just results in a blank stare. All in all this place is definitely not 4 stars but it isn't a 1 star either. It's just okay if you don't want to get Asian food from Panda Express. If you're looking for good Asian food, this doesn't cut it. After all, it's a "gourmet" infused Asian cuisine.. very similar to Dai Bai Bang and PF Chang if you like that type of Chinese food. Not very authentic.. gourmet...