Goldberg's Famous Bagels — Restaurant in Glen Rock

Since the change ownership a few years ago, this place has gone downhill. I live around the corner, so I really want to like this establishment. I have given them a couple of years to settle in and work out the kinks in the operation.

I am now done giving them the benefit of the doubt. This place fails both in terms of quality of food and service. The bagels are just OK at best, often undercooked or stale. The breakfast sandwiches are not cooked properly - overcooked eggs and rubber bacon. And lastly the service is an absolute embarrassment. I get the place is often crowded on a weekend, but get your act together and figure out how to operate. Food is prepared then sits around while they figure out payment logistics. Orders are messed up far too often (1 in 10 is expected, but 1 in 2...

Always a solid experience here. The bagels range from very good to excellent. I think it depends on who is making them that morning, but I often get deep brown crispy shelled bagels with light, fluffy interiors with good chew--the way they should be. They have olive cream cheese, my favorite, and my husband likes their hot bagel sandwiches. The staff is pretty good, a little slow sometimes and not always super friendly, but my order is always correct. It's a busy place. The interior is clean and organized. There are a lot of options in the area, and some are cheaper, but I'll keep coming back here for the high...

The last 6 times I have gone the bagels taste good but the service stinks. I asked for 2 bagels " Toasted " with dcallion cream cheese like usual. 5 of the last 6 times they didn't toast it. The one time they did they burnt it. I specifically asked before I paid today and they read it back too me and ensured me it was toasted. It wasn't again which is why I waist my own time too write a review in the hopes that ownership corrects the problem before I lose complete faith and drive another mile or so too find a place that gets the order correct. Please try...